LeasePlan online tools
Complete management of your car, immediately available
Via My LeasePlan you get access to all details of your leasing car. You can manage your car online, anytime, anywhere.Log in
As fleet manager, you have lots of things going on inside your head. My Fleet makes managing your fleet easier.Log in
This online tool that enables your drivers to put together their own lease car package and price quotes based on the terms and conditions set in your car policy.Log in
How can we help you?
Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
Private Lease - Contract
What is not included in my lease contract?
- Traffic fines
- Winter tyres
How do the kilometre bundles work?
When you apply for your car, you choose the kilometre bundle that fits your expected use.
During and at the end of your lease agreement term, we look at the actual kilometres driven. Is this amount inferior or superior to the bundle ? If this places you in a different bundle, you pay the rate for that bundle. If it is a lower bundle, you are reimbursed the difference, if it is higher, you pay the additional charge.
What happens if I drive LESS kilometres than I estimated?
This can have an impact on your monthly amount. If your lower mileage places you in a lower bundle you are reimbursed the difference.
- For a car, the rate of the kilometre bundle steps is for instance € 25 per month. This amount is different for every car.
- During the application for your lease contract, you presume to be driving between 15,000 and 20,000 km per year. So you chose this bundle.
- After one year you have only driven 13.500 km. This amount falls one bundle lower: in the bundle “10.000 - 15,000 km”.
- Therefore at the settlement you are reimbursed 12 x € 25= € 300.
If, during the term of your contract, you notice that the mileage allowance you have chosen does not match your driving behaviour, please contact the Private Lease team on +32 (0)2 722 61 60.
What happens if I have the largest bundle (max. 30,000 km) and I drive more kilometres?
Above the maximum, a charge will be applied of 10 cents per kilometre. You are not allowed to drive more than 150,000 km per year.
Where and how can I report the number of mileages I have driven?
- Log onto My LeasePlan
- Next to ‘Most Recent Mileage’, click ‘Change’
- Update your mileage
What is a credit check?
If you decide to lease a car, we will first do a preliminary credit check. This is done based on the data you filled in. Afterwards, this check is carried out again based on the proof of income provided to make sure that you can pay the agreed monthly amount without any problems. LeasePlan works with an independent credit company for this purpose.
Can you still modify the duration during the contract?
Yes, you can. Bear in mind that your contract (and the monthly amount due) will then be modified as well.
Who can I contact for this? If you already have a Private Lease vehicle, contact firstname.lastname@example.org If your Private Lease vehicle has not yet been delivered, send an email to email@example.com
What happens if I lose my job?
It goes without saying that we hope this will not happen. However, if you think will be unable to pay your monthly lease amount due to losing your job, please contact MyCar by email to firstname.lastname@example.org. You can also consult the General Terms and Conditions about this.
What happens if the person who signed the lease contract dies ?
This is not a nice question, but it is an important one. It is important for the next of kin to contact MyCar. Send them an email at: email@example.com. We can then discuss the possibilities together. However, your next of kin must still comply with the agreements made with us, such as the payment of outstanding lease amounts and other costs as well as the return of the car in accordance with the agreements.
What are the payment options?
The monthly payment for your lease contract must be made by direct debit from your account. This is the only payment option.
How can I end my lease agreement?
Termination before your chosen term is only possible under certain circumstances. You will find these in the terms and conditions.
Can I have a towbar installed on my vehicle?
You may have a towbar fitted by a qualified installer at your own expense. You or the installer must then present the vehicle for a technical inspection. The towbar is your property and may only be recovered at the end of the contract if removing it from the vehicle does not result in damage. LeasePlan will not provide compensation if you return the car with a towbar.