If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

Accidents

  1. Safety first

    First of all, make sure you're safe. Contact the police and/or medical services if there are any injuries.

  2. Accident statement

    Fill in a European accident statement. You will find it in your glove compartment.
    Can't agree with each other? Do not sign the form and call the police.

  3. Take a picture

    Take a picture of the other vehicle involved in the accident, including the licence plate. On this page you can find photo tips for assessing damage.

  4. Report the accident using My LeasePlan

    Report the accident easily and quickly via MyLeasePlan. Even if it concerns an accident without a counterparty. Log in to My LeasePlan

Report damage to My LeasePlan

When you accidentally damage your car, you can report this easily and quickly via My LeasePlan.

  1. Don't want to lose any time to have the damage assessed by the repairer? Please provide us with detailed photos according to these guidelines.
  2. Upload the necessary documents (e.g. the accident statment or police statement).
  3. Don't forget to indicate in which region you want to be helped.
  4. LeasePlan will provide you with the contact details of the most suitable repairer so that you can arrange where and when your vehicle will be picked up and returned.

To learn more about My LeasePlan, please download the My LeasePlan manual.

Log into My LeasePlan

Break-ins and theft

For theft or damage due to a break-in, first file a report with the police: www.politie.be.

In case of theft, we ask you to call us. Damage can be reported via My LeasePlan. If you're not insured with LeasePlan, please inform your insurance company as well.

Need urgent help or questions?

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Call +32 2 722 62 11

From Monday until Thursday between 09:00 and 17:00. Friday between 09:00 and 15:00.

Call now