If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

Roadside assistance

Depending on the option selected by your company, LeasePlan Assistance can offer you help at home and / or abroad in the following cases:

  • Vehicle is immobilised as a result of breakdown, accident, fire, vandalism, burglary
  • Theft of vehicle
  • Theft of the licence plate

Need roadside assistance? Contact LeasePlan assistance.

Always have the following at hand:

  • Licence plate number
  • Exact description of the location of the breakdown
  • Description of the problem
  • Telephone number where you can be reached

Accidents

  1. Safety first

    First of all, make sure you're safe. Contact the police and/or medical services if there are any injuries.

  2. Fill in the necessary documents

    Are you involved in an accident? Then fill in a European collision form. You will find this with your on-board documents. Do you disagree with the other party? Don't sign the collision form and call the police.

  3. Take pictures

    Take pictures of the other vehicle involved in the accident, including the licence plate. On this page you can find photo tips for assessing damage.

  4. Report the accident using My LeasePlan

    Report the accident easily and quickly via My LeasePlan. Even if it concerns an accident without a counterparty.

    1.Don't lose time to have the damage assessed by the repairer? If so, provide us with detailed photos in accordance with these guidelines.
    2.Upload the necessary documents (such as the collision form or PV).
    3.Don't forget to indicate in which region you want to be helped.
    4.LeasePlan will provide you with the contact details of the most suitable repairer so that you can agree where and when your vehicle will be picked up and returned.

    Want to know more about My LeasePlan? Download the My LeasePlan manual.

Break-ins and theft

For theft or damage due to a break-in, first file a report with the police: www.politie.be.

In case of theft, we ask you to call us. Damage can be reported via My LeasePlan. If you're not insured with LeasePlan, please inform your insurance company as well.

Can't find what you're looking for?

Any questions? Our most frequently asked questions can be found on our customer service page. Here you can also find our contact details.

go to customer service