Return your car

Hassle-free return at the end of your contract

At the end of your contract, the time has come to say goodbye to your lease car. Follow the guidelines below to make the process as smooth as possible. 

How do you return a car at the end of a lease?

  1.  
    Checking the condition of the car

    Visible signs of wear and tear, such as small scratches and dents, are virtually unavoidable after years of use. 

    Read our wear and tear (UFWT) guidelines for cars and for vans to avoid any unpleasant surprises.

    • If you have noticed any damage that could not be categorised as normal use and wear and tear,  please report it to your insurance company before returning the car.

    Check the vehicle documents and accessories 

    • Make sure the service book and all the keys and accessories are in the car.
    • The documents below are your car's proof of identity and are required in order to sell the car:  

      •The registration certificate 

      •The certificate of conformity  

      •The vehicle inspection certificate (if applicable)

    You must report the loss or theft of any of these documents (with the exception of the vehicle inspection certificate) to the police and then send us the original certificate of loss or theft. We will then take the necessary action to replace these documents.

  2.  
    Preparing the return of a car
    • Remove all your personal belongings from the car.
    • Make sure the car is clean.
    • Report any unacceptable damage to My LeasePlan.
    • Make sure all the keys, the registration certificate, certificate of conformity and vehicle inspection certificate are in the glove compartment.
    • Make sure all the car's accessories are in the vehicle when it is returned.
    • Wipe the navigation and phone history.
    • If you have a connected car, disconnect the app.
    • Destroy your LeasePlan fuel or charge card.
  3.  
    Returning a car

    Your car can be picked up in Belgium at your place of work or at the dealership where you will collect your new lease car. 

    The car's dealer or transporter will check the car with you for damage and verify that all the car's documents, keys and accessories are present. This will be done with the Car Check Document, which can be found inside the vehicle.  

    Once the car arrives at our location, an independent party will carry out a final inspection. 

    Inform us by email from which location we can pick up your car and from what time. We will arrange this transport within 5 working days.  

  1.  
    Tip!

    Report damage as soon as it occurs.  And schedule repairs right away. This is very easy via My LeasePlan. It’s the best way to avoid end-of-contract charges.

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