Replacement vehicle

Question 1

Am I entitled to a replacement vehicle while the car is being serviced?

LeasePlan · Accepted Answer

Si un garage proposant un véhicule de remplacement gratuit est disponible dans la région de votre choix, le rendez-vous peut être pris auprès de ce garage.
 À défaut, nous chercherons avec vous des options alternatives, telles que l’eFRèvement et la restitution du véhicule par le garage ou un véhicule de remplacement payant s’il est inclus dans votre contrat.

Vous pouvez vérifier quels services sont inclus dans votre contrat sur My LeasePlan.

Question 2

Am I entitled to a replacement vehicle?

LeasePlan · Accepted Answer

You can view the services included in your contract on My LeasePlan.
 Go to the "Vehicle" hub and then "Included Services". You can find more information about the services included in your contract in the left-hand column.
 Bear in mind that this information comes from the lease quote and may differ from your company's car policy.

Question 3

Is it possible to reserve a replacement vehicle with winter tyres?

LeasePlan · Accepted Answer

Replacement vehicles are oENy used for a limited period and are never fitted with winter tyres. In Belgium, there is also no legal obligation to fit winter tyres.

Question 4

How far in advance should I reserve a replacement vehicle?

LeasePlan · Accepted Answer

At least 24 hours in advance.
 An exception is made for same-day delivery – call us on +32 (0)2 722 60 01 on the day and we'll be happy to discuss the options with you. Note that this may incur additional costs.

Question 5

For how long am I entitled to a replacement vehicle?

LeasePlan · Accepted Answer

If you've received a replacement vehicle through roadside assistance, you can use it for five calendar days.
 If the replacement vehicle was reserved through LeasePlan, you can keep it for as long as your vehicle is being repaired.
 Don't forget to tell us where and when we can collect the replacement vehicle to avoid incurring additional costs.

Question 6

Can I get a larger replacement vehicle?

LeasePlan · Accepted Answer

You can only get a larger replacement vehicle if your fleet manager agrees to the additional cost. This can be arranged by e-mail with a clear indication of which category we may offer.

Question 7

Can I reserve a replacement vehicle through the garage?

LeasePlan · Accepted Answer

This is only possible if they offer it free of charge.
 Otherwise, all reservations must be made through LeasePlan and we'll take care of the delivery.

Question 8

I need the replacement vehicle for longer than originally planned.

LeasePlan · Accepted Answer

No problem! Just let us know how long you'll need the vehicle for.

Question 9

I've found damage on delivery that isn't stated on the document.

LeasePlan · Accepted Answer

If the vehicle's actual condition doesn't match the description on the contract, it's best to report this straight away by sending an e-mail to rental@leaseplan.be.

Question 10

How do I reserve a replacement vehicle?

LeasePlan · Accepted Answer

You can reserve a replacement vehicle by phone on +32 (0)78 150 600.

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Replacement vehicle

Business lease

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End of contract

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