My LeasePlan

Question 1

What is My LeasePlan?

LeasePlan · Accepted Answer

My LeasePlan is a platform built specifically for our drivers and fleet managers.
 My LeasePlan gives you access to all the details relating to your car or fleet and allows you to manage them quickly, easily and efficiently anytime, anywhere.

Question 2

Can I get access to My LeasePlan?

LeasePlan · Accepted Answer

If you're the driver of a LeasePlan car, you will automatically have access to My LeasePlan using the email address listed in our files.

As a fleet manager, feel free to get in touch and we will arrange your access.

Question 3

How can I log in to My LeasePlan?

LeasePlan · Accepted Answer

The first time you log in, you should set a password by clicking on "Set new password". You will then receive an email with a link to activate your account. If you haven't received anything, make sure you check your spam folder.

Question 4

Which information can I find in My LeasePlan?

LeasePlan · Accepted Answer

You can find general information regarding the term of your contract and the benefit in kind, for example.
 You can also discover which services are included through LeasePlan.
 This information is based on the details in the lease quote and may differ from your company's car policy.

Question 5

Which functionalities are included in My LeasePlan?

LeasePlan · Accepted Answer

Depending on the services in your contract, you can:

- Request a replacement fuel card due to a fault or loss.
 - Request a copy of your PIN code.
 - Request a service appointment.
 - Report damage quickly and easily.
 - Request reimbursement of expenses paid in advance.
 - Update your mileage.
 - Check where your last tyre change was carried out.

Documents are also available. These include:
 - Your insurance document.
 - A certificate confirming that you're the main driver of the car.
 - A receipt for payment of the technical inspection.

If you're the fleet manager, you can also retrieve your invoices and all contract addenda for your fleet.

We continue to expand My LeasePlan with extra functionalities to make it even easier to manage your car.

Question 6

Where can I request a refund?

LeasePlan · Accepted Answer

Go to the "Vehicle" hub and then "Refunds". Enter your ticket or invoice in the left-hand column to have the costs reimbursed.

Question 7

Where can I find documents relating to my car?

LeasePlan · Accepted Answer

You will find a certificate confirming that you're the main driver of the vehicle by going to the "Vehicle" hub and then "Documents".
 Depending on the services in your contract, you can also retrieve your insurance certificate or an order form that can be used to invoice LeasePlan directly for the cost of the technical inspection.

Question 8

Can I log in via the app?

LeasePlan · Accepted Answer

LeasePlan Belgium does not have an app, but the website is optimised for use on smartphones, tablets or computers.

Question 9

Where can I find the services included in my contract?

LeasePlan · Accepted Answer

You can find more information about the services included in your contract in the left-hand column under "Included Services" in the "Vehicle" hub.
 Bear in mind that this information comes from the lease quote and may differ from your company's car policy.

Question 10

Is there a My LeasePlan guide?

LeasePlan · Accepted Answer

Problems logging in or no My LeasePlan account yet? Read the [manual](targetSelf:/-/media/leaseplan-digital/be/publicpages/drivers/documents/myleaseplan/my-leaseplan_manual-driver_en.pdf?rev=13431e6ff02d4b829401cf92a56a3453) here or call us on (+32) 078 150 600.

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