Maintenance

Question 1

What is the situation regarding the towbar inspection?

LeasePlan · Accepted Answer

Once the towbar has been installed, you or the installer must present the vehicle for its technical inspection straight away.

If the maximum permissible load of the trailer or caravan is less than 750kg, the inspection centre will issue a certificate valid for 4 years.
 If, however, the maximum permissible load of the trailer or caravan exceeds 750kg, you will have to present the vehicle for inspection each year at your own expense.

Question 2

When should I present my vehicle for a technical inspection?

LeasePlan · Accepted Answer

First of all, check your vehicle documents to see if you already have an inspection certificate and if so, how long it is valid for. In general, the following rules apply:

- If your car is fitted with a towbar,  the first inspection must take place upon delivery of the vehicle. You will then receive a certificate valid for one or four years. If the vehicle tows less than 750kg, the certificate will be valid for four years. If you tow more than 750kg, you must present your vehicle for inspection every year. 
 - If your vehicle is registered as a light goods vehicle, you must present it for inspection every year. For light commercial vehicles intended for special purposes, such as being hired out with a driver or driving schools, you must present your vehicle for inspection every six months.

\* A passenger car must be presented for inspection for the first time four years after its original registration date. After four years, you'll receive an inspection certificate that is valid for one or two years (depending on the mileage).

Question 3

When will I receive an invitation to present my vehicle for inspection?

LeasePlan · Accepted Answer

We will send you or your fleet manager a reminder by e-mail one month in advance (based on the date of first registration).

Question 4

I haven't received an invitation to present my vehicle for inspection. What should I do now?

LeasePlan · Accepted Answer

You can always have your vehicle inspected without receiving an invitation to do so. The mandatory documents required for an inspection are as follows:

- Registration certificate
 - Certificate of conformity
 - Insurance certificate

Anyone who cannot present a valid insurance card will not be rejected, but will receive a note on the inspection certificate: "The vehicle does not have a valid green insurance card".

Question 5

Does an electric vehicle require different maintenance than a vehicle with petrol or diesel?

LeasePlan · Accepted Answer

An electric vehicle requires less maintenance. This is due to the engine's reduced number of moving parts compared to a conventional combustion motor, which therefore leads to reduced wear. Moreover, oil changes are a thing of the past and the vehicle does not have an exhaust or gears. In addition, the brakes are less susceptible to wear thanks to the regenerative braking capacity.

Question 6

Where can I have the vehicle inspected?

LeasePlan · Accepted Answer

You can present your vehicle for a technical inspection anywhere in Belgium. You can find an overview of all the inspection centres at www.goca.be.  Bear in mind, however, that when resubmitting your vehicle following a failed inspection, you must take it to the same inspection centre.

Question 7

My vehicle is reaching the end of its contract. Do I still have to present it for inspection?

LeasePlan · Accepted Answer

A technical inspection is required by law no later than the fourth year following the date of first registration. If you use the car after this date, you will still have to present your vehicle for inspection. If you do not do so, you run the risk of receiving a fine and you will still have to present your vehicle for inspection.

Question 8

Who pays for the technical inspection?

LeasePlan · Accepted Answer

If the cost is included in your contract, you will find an order form on My LeasePlan that you can present to the inspection centre. This will enable the cost to be invoiced directly to LeasePlan.

Question 9

I've received a fine because my vehicle hasn't been inspected. I've never received a notification letter and don't agree with the fine.

LeasePlan · Accepted Answer

The fact that you haven't received an invitation to present your vehicle for inspection is not a valid reason to justify using a vehicle that doesn't hold a valid inspection certificate. You can present your vehicle for a technical inspection at any time without having received an invitation. It is your responsibility to check that your vehicle documents are in order and to keep track of when your vehicle inspection is due.

Question 10

Where can I have my car serviced or repaired?

LeasePlan · Accepted Answer

Submit your application using My LeasePlan. We will arrange an appointment for you at the most suitable garage, taking into account your chosen location and how you want to organise the day.

Your car will be checked and serviced by specialists, and original parts will be used.
 Invoicing takes place directly between the garage and LeasePlan. You do not have to pay anything yourself.

Question 11

What should I do in the event of a minor intervention?

LeasePlan · Accepted Answer

For minor, quick interventions such as topping up oil, AdBlue, windscreen washer fluid or replacing windscreen wipers or lights, you can contact a service point approved by LeasePlan immediately. They will help you straight away. Find a service point near you [here](targetSelf:https://www.leaseplan.be/en/leaseplan-service-centres).

Question 12

Can I have a service performed abroad?

LeasePlan · Accepted Answer

We recommend that you have your car serviced before you go abroad or when you return your car to Belgium. If the mileage does not deviate too much from the next service interval (max. 2000 km), a service is permitted. If the difference is greater, you can always have the levels checked before you leave on holiday.

Do you need maintenance?
 You can always request an appointment for maintenance or a technical intervention via My LeasePlan.

If the maintenance unexpectedly has to take place abroad, please contact us.

Question 13

What is a recall campaign?

LeasePlan · Accepted Answer

Recall campaigns are initiated by the manufacturer when an anomaly has been found within their brand for a particular model. In that case, the manufacturer will invite the drivers of such a vehicle to have the problem rectified as soon as possible by an official dealer.

When you receive such a letter, please contact your approved dealer to find out whether this was rectified during your last service. If not, you can make an appointment immediately.

Question 14

What maintenance costs are included in the lease contract?

LeasePlan · Accepted Answer

During the term of your contract, the costs of servicing, technical repairs and replacement of wear parts shall be borne by LeasePlan if you have them carried out by a partner from our network.

As a driver, you are responsible for ensuring that services are carried out on time.
 Unforeseen costs due to the car not being properly maintained shall not be borne by LeasePlan.

Some examples include:

- costs due to the failure to have repairs or services carried out on time;
- costs of damage caused by a lack of oil;
- costs due to you using the car in an irresponsible manner.

A complete overview can be found in the terms and conditions.

Question 15

When should I have a service done?

LeasePlan · Accepted Answer

As a driver, you are responsible for ensuring that services are carried out on time. The vehicle's on-board computer will notify you when services are required, but you can also find the intervals at which they should be carried out in the lease car's service booklet.

You should also check the coolant, windscreen washer fluid, engine oil and the condition of the tyres on a regular basis.
 You can visit a garage approved by LeasePlan for these minor interventions. Find a garage near you here.

Question 16

What work is carried out during a service?

LeasePlan · Accepted Answer

During a service, all fluids are topped up or replaced where necessary. All safety features, such as windscreen wipers, lights, brakes and tyre pressures, will also be checked.
 Depending on the mileage or age of your vehicle, additional work may be carried out (such as replacing the air, fuel and/or pollen filters).

Question 17

Do I have to wait until the next service to have a minor intervention carried out?

LeasePlan · Accepted Answer

You can also contact the garage between the service intervals for minor interventions such as topping up fluid levels, AdBlue, replacing lights or windscreen wipers.

Question 18

How do you pay for a service or technical repairs?

LeasePlan · Accepted Answer

The garage will contact LeasePlan for approval of the works and invoicing. You do not have to pay these costs yourself.

Question 19

Why can I not choose my garage myself?

LeasePlan · Accepted Answer

LeasePlan selects its partners carefully based on the quality of the work and the services offered, with good coverage across Belgium.
 Depending on the type of intervention, our years of experience allow us to choose the best-placed garage in your region of choice.

To ensure a hassle-free experience, you can tell us how you'd like to organise the day. Where possible, we'll look for a garage that collects and returns the vehicle, has a business corner with Wi-Fi or provides a free replacement vehicle. You can, of course, also organise the day yourself.

Question 20

I have a technical problem. What should I do?

LeasePlan · Accepted Answer

If you're unsure whether you can continue driving safely or if your vehicle is immobilised, call for roadside assistance (VAB).
 If this is included in your contract with LeasePlan, you can call our Assistance department on +32 (0)78 150 600.

If necessary, we will send a technician who will:
 - fully repair the vehicle;
 - carry out a temporary repair so you can drive to a garage safely (https://www.leaseplan.be/en/leaseplan-service-centres);
 - tow the vehicle and arrange a replacement vehicle for you.

If you can still drive safely, you can request an appointment to have your vehicle repaired using My LeasePlan. We will look for the best-placed garage in your region of choice for you.

Question 21

Can I have the navigation system updated?

LeasePlan · Accepted Answer

Updating the navigation system is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You may have the system updated at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.

Question 22

Can I have an anti-marten device installed?

LeasePlan · Accepted Answer

An anti-marten device is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You can have such a device installed at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.

Question 23

How long will it take to repair my vehicle?

LeasePlan · Accepted Answer

The time needed for a repair depends on various factors  (the cause of repair, whether parts need to be repaired or replaced, whether parts are in stock, etc.). The garage is best placed to inform you of how long it will take.

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