How can we help you?
Where can I have my car serviced or repaired?
We will arrange an appointment for you at the most suitable garage, taking into account your chosen location and how you want to organise the day. Submit your application using My LeasePlan so we can help you as soon as possible.
Your car will be checked and serviced by specialists, and original parts will be used. Invoicing takes place directly between the garage and LeasePlan. You do not have to pay anything yourself.
What should I do in the event of a minor intervention?
For minor, quick interventions such as topping up oil, AdBlue, windscreen washer fluid or replacing windscreen wipers or lights, you can contact a service point approved by LeasePlan immediately. They will help you straight away. Find a service point near you here.
Can I have a service performed abroad?
We recommend that you have your car serviced before going abroad or when returning to Belgium. A service will be permitted if the mileage does not deviate too much from the next service interval (max. 2,000 kilometres). If the difference is greater, you can always have the levels checked before you go on holiday.
If maintenance has to be carried out abroad, this must be done by an authorised dealer of the vehicle's manufacturer.
What is a recall campaign?
Recall campaigns are initiated by the manufacturer when an anomaly has been found within their brand for a particular model. In that case, the manufacturer will invite the drivers of such a vehicle to have the problem rectified as soon as possible by an official dealer.
When you receive such a letter, please contact your approved dealer to find out whether this was rectified during your last service. If not, you can make an appointment immediately.
What costs are included in the lease contract?
During the term of your contract, the costs of servicing, technical repairs and replacement of wear parts shall be borne by LeasePlan if you have them carried out by a partner from our network.
As a driver, you are responsible for ensuring that services are carried out on time. Unforeseen costs due to the car not being properly maintained shall not be borne by LeasePlan.
Some examples include:
A complete overview can be found in the terms and conditions.
When should I have a service done?
As a driver, you are responsible for ensuring that services are carried out on time. The vehicle's on-board computer will notify you when services are required, but you can also find the intervals at which they should be carried out in the lease car's service booklet.
You should also check the coolant, windscreen washer fluid, engine oil and the condition of the tyres on a regular basis. You can visit a garage approved by LeasePlan for these minor interventions. Find a garage near you here.
What work is carried out during a service?
During a service, all fluids are topped up or replaced where necessary. All safety features, such as windscreen wipers, lights, brakes and tyre pressures, will also be checked. Depending on the mileage or age of your vehicle, additional work may be carried out (such as replacing the air, fuel and/or pollen filters).
Do I have to wait until the next service to have a minor intervention carried out?
You can also contact the garage between the service intervals for minor interventions such as topping up fluid levels, AdBlue, replacing lights or windscreen wipers.
How do you pay for a service or technical repairs?
The garage will contact LeasePlan for approval of the works and invoicing. You do not have to pay these costs yourself.
Why can I not choose my garage myself?
LeasePlan selects its partners carefully based on the quality of the work and the services offered, with good coverage across Belgium. Depending on the type of intervention, our years of experience allow us to choose the best-placed garage in your region of choice.
To ensure a hassle-free experience, you can tell us how you'd like to organise the day. Where possible, we'll look for a garage that collects and returns the vehicle, has a business corner with Wi-Fi or provides a free replacement vehicle. You can, of course, also organise the day yourself.
I have a technical problem. What should I do?
If you're unsure whether you can continue driving safely or if your vehicle is immobilised, call for roadside assistance. If this is included in your contract with LeasePlan, you can call our Assistance department on +32 (0)78 150 600.
If necessary, we will send a technician who will:
Am I entitled to a replacement vehicle while the car is being serviced?
Si un garage proposant un véhicule de remplacement gratuit est disponible dans la région de votre choix, le rendez-vous peut être pris auprès de ce garage. À défaut, nous chercherons avec vous des options alternatives, telles que l’eFRèvement et la restitution du véhicule par le garage ou un véhicule de remplacement payant s’il est inclus dans votre contrat.
Vous pouvez vérifier quels services sont inclus dans votre contrat sur My LeasePlan.
Updating the navigation system is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You may have the system updated at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.
Can I have an anti-marten device installed?
An anti-marten device is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You can have such a device installed at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.
How long will it take to repair my vehicle?
The time needed for a repair depends on various factors (the cause of repair, whether parts need to be repaired or replaced, whether parts are in stock, etc.). The garage is best placed to inform you of how long it will take.