LeasePlan online tools

Complete management of your car, immediately available

My LeasePlan

Via My LeasePlan you get access to all details of your leasing car. You can manage your car online, anytime, anywhere.

My Fleet

As fleet manager, you have lots of things going on inside your head. My Fleet makes managing your fleet easier.

Internet Quotations

This online tool that enables your drivers to put together their own lease car package and price quotes based on the terms and conditions set in your car policy.

Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downWhat is the situation regarding the towbar inspection?

Once the towbar has been installed, you or the installer must present the vehicle for its technical inspection straight away.

If the maximum permissible load of the trailer or caravan is less than 750kg, the inspection centre will issue a certificate valid for 4 years. If, however, the maximum permissible load of the trailer or caravan exceeds 750kg, you will have to present the vehicle for inspection each year at your own expense.

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Arrow downWhen should I present my vehicle for a technical inspection?

First of all, check your vehicle documents to see if you already have an inspection certificate and if so, how long it is valid for. In general, the following rules apply:

* A passenger car must be presented for inspection for the first time four years after its original registration date. After four years, you'll receive an inspection certificate that is valid for one or two years (depending on the mileage).

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Arrow downWhen will I receive an invitation to present my vehicle for inspection?

We will send you or your fleet manager a reminder by e-mail one month in advance (based on the date of first registration).

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Arrow downI haven't received an invitation to present my vehicle for inspection. What should I do now?

You can always have your vehicle inspected without receiving an invitation to do so. The mandatory documents required for an inspection are as follows:

Anyone who cannot present a valid insurance card will not be rejected, but will receive a note on the inspection certificate: "The vehicle does not have a valid green insurance card".

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Arrow downDoes an electric vehicle require different maintenance than a vehicle with petrol or diesel?

An electric vehicle requires less maintenance. This is due to the engine's reduced number of moving parts compared to a conventional combustion motor, which therefore leads to reduced wear. Moreover, oil changes are a thing of the past and the vehicle does not have an exhaust or gears. In addition, the brakes are less susceptible to wear thanks to the regenerative braking capacity.

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Arrow downWhere can I have the vehicle inspected?

You can present your vehicle for a technical inspection anywhere in Belgium. You can find an overview of all the inspection centres at www.goca.be. Bear in mind, however, that when resubmitting your vehicle following a failed inspection, you must take it to the same inspection centre.

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Arrow downMy vehicle is reaching the end of its contract. Do I still have to present it for inspection?

A technical inspection is required by law no later than the fourth year following the date of first registration. If you use the car after this date, you will still have to present your vehicle for inspection. If you do not do so, you run the risk of receiving a fine and you will still have to present your vehicle for inspection.

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Arrow downWho pays for the technical inspection?

If the cost is included in your contract, you will find an order form on My LeasePlan that you can present to the inspection centre. This will enable the cost to be invoiced directly to LeasePlan.

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Arrow downI've received a fine because my vehicle hasn't been inspected. I've never received a notification letter and don't agree with the fine.

The fact that you haven't received an invitation to present your vehicle for inspection is not a valid reason to justify using a vehicle that doesn't hold a valid inspection certificate. You can present your vehicle for a technical inspection at any time without having received an invitation. It is your responsibility to check that your vehicle documents are in order and to keep track of when your vehicle inspection is due.

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Arrow downWhere can I have my car serviced or repaired?

Submit your application using My LeasePlan. We will arrange an appointment for you at the most suitable garage, taking into account your chosen location and how you want to organise the day.

Your car will be checked and serviced by specialists, and original parts will be used. Invoicing takes place directly between the garage and LeasePlan. You do not have to pay anything yourself.

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Arrow downWhat should I do in the event of a minor intervention?

For minor, quick interventions such as topping up oil, AdBlue, windscreen washer fluid or replacing windscreen wipers or lights, you can contact a service point approved by LeasePlan immediately. They will help you straight away. Find a service point near you here.

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Arrow downCan I have a service performed abroad?

We recommend that you have your car serviced before you go abroad or when you return your car to Belgium. If the mileage does not deviate too much from the next service interval (max. 2000 km), a service is permitted. If the difference is greater, you can always have the levels checked before you leave on holiday.

Do you need maintenance? You can always request an appointment for maintenance or a technical intervention via My LeasePlan.

If the maintenance unexpectedly has to take place abroad, please contact us.

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Arrow downWhat is a recall campaign?

Recall campaigns are initiated by the manufacturer when an anomaly has been found within their brand for a particular model. In that case, the manufacturer will invite the drivers of such a vehicle to have the problem rectified as soon as possible by an official dealer.

When you receive such a letter, please contact your approved dealer to find out whether this was rectified during your last service. If not, you can make an appointment immediately.

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Arrow downWhat maintenance costs are included in the lease contract?

During the term of your contract, the costs of servicing, technical repairs and replacement of wear parts shall be borne by LeasePlan if you have them carried out by a partner from our network.

As a driver, you are responsible for ensuring that services are carried out on time. Unforeseen costs due to the car not being properly maintained shall not be borne by LeasePlan.

Some examples include:

A complete overview can be found in the terms and conditions.

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Arrow downWhen should I have a service done?

As a driver, you are responsible for ensuring that services are carried out on time. The vehicle's on-board computer will notify you when services are required, but you can also find the intervals at which they should be carried out in the lease car's service booklet.

You should also check the coolant, windscreen washer fluid, engine oil and the condition of the tyres on a regular basis. You can visit a garage approved by LeasePlan for these minor interventions. Find a garage near you here.

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Arrow downWhat work is carried out during a service?

During a service, all fluids are topped up or replaced where necessary. All safety features, such as windscreen wipers, lights, brakes and tyre pressures, will also be checked. Depending on the mileage or age of your vehicle, additional work may be carried out (such as replacing the air, fuel and/or pollen filters).

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Arrow downDo I have to wait until the next service to have a minor intervention carried out?

You can also contact the garage between the service intervals for minor interventions such as topping up fluid levels, AdBlue, replacing lights or windscreen wipers.

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Arrow downHow do you pay for a service or technical repairs?

The garage will contact LeasePlan for approval of the works and invoicing. You do not have to pay these costs yourself.

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Arrow downWhy can I not choose my garage myself?

LeasePlan selects its partners carefully based on the quality of the work and the services offered, with good coverage across Belgium. Depending on the type of intervention, our years of experience allow us to choose the best-placed garage in your region of choice.

To ensure a hassle-free experience, you can tell us how you'd like to organise the day. Where possible, we'll look for a garage that collects and returns the vehicle, has a business corner with Wi-Fi or provides a free replacement vehicle. You can, of course, also organise the day yourself.

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Arrow downI have a technical problem. What should I do?

If you're unsure whether you can continue driving safely or if your vehicle is immobilised, call for roadside assistance. If this is included in your contract with LeasePlan, you can call our Assistance department on +32 (0)78 150 600.

If necessary, we will send a technician who will:

If you can still drive safely, you can request an appointment to have your vehicle repaired using My LeasePlan. We will look for the best-placed garage in your region of choice for you.

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Arrow downCan I have the navigation system updated?

Updating the navigation system is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You may have the system updated at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.

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Arrow downCan I have an anti-marten device installed?

An anti-marten device is not considered a repair or part of the vehicle's service. As a result, this cost is not included in the lease contract. You can have such a device installed at your own expense or LeasePlan can pass on the costs for doing so if we have received approval from your employer in advance.

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Arrow downHow long will it take to repair my vehicle?

The time needed for a repair depends on various factors (the cause of repair, whether parts need to be repaired or replaced, whether parts are in stock, etc.). The garage is best placed to inform you of how long it will take.

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General questions
Do you have a general question and you cannot find the correct contact number/form. Contact us via the form by clicking on ''E-mail us''.