Frequently asked questions

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Questions

Arrow downWhat does the insurance cover?

Please see the insurance terms and conditions (French version or Dutch version) for a complete overview of our coverage.

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Arrow downWhat to do in case of a break-down, damage, break-in, or theft of the car?

Call LeasePlan Driver Services immediately.
You can reach us at either +32 78 150 600 or +32 2 72260 00.
These numbers are open 24 hours a day, 7 days a week.

Good to know:


In case of a two-sided incident (involving another road user), make sure to complete a European accident form and try to take a photograph of the other party’s vehicle. Make sure the licence plate is visible in this picture. Such photographs may be needed for the claim’s file. Two-sided incidents can also be reported easily using MyLeasePlan.

Did you have an accident? And this did not involve another road user e.g., colliding with a tree or a post? You will not have to fill out a European accident form. In such cases, an email will the following information will suffice: licence plate, date, time, location, and a brief description of the incident.
Roadside assistance is provided by the heroes of the VAB (the Flemish Motorist Association). See your insurance terms and conditions for more information on roadside assistance.

Has your car been broken into or stolen? Please always file a report with the police on www.politie.be.

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Arrow downWhat is my deductible in case of damage or window repairs?

In the case of damage, you pay a deductible for each incidence. You will naturally pay less if the actual costs are lower than the set deductible. What if LeasePlan can claim the damage from another party? Then you will not have to pay the set deductible.

The mandatory deductible does not pertain to:
** **Window damage, damage caused by theft or theft attempts, fire, collisions with animals, natural disasters. In these cases (save for window damage) you will always be held to file a report with the local police.

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Arrow downI am going on a journey with my lease vehicle to a country that is not in the European Union, what now?

With the exception of Switzerland, Monaco and Liechtenstein, given that these countries are between EU Member States, a certificate is indeed required.
The driver should for this provide Driver Services with the following details:

Name and address of the driver to whom we should send the certificate The certificate will from now one be legalized, approved and provided of all required stamps and signatures by the specific authorities. (municipality, Foreign Affairs, etc.) The document you will receive will be ready to use. The cost for this entire procedure will have to be reimbursed to LeasePlan.

Attention! This new procedure will have an impact on the delivery time of your certificate. The document will be sent within 10 working days after your request to LeasePlan. After which we will send it to you or you will have the possibility to pick it up at our reception desk at LeasePlan.

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Call + 32 2-722 62 11 From Monday to Thursday between 9AM and 5PM; Friday between 9AM and 3PM

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