How can we help you?
Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
How does maintenance work?
As a driver, you are responsible for having maintenance carried out in good time. The vehicle's on-board computer informs you about this, but you will also find the intervals at which this should be done in the maintenance booklet of the lease car. You should also regularly check the coolant, windscreen washer fluid, engine oil and the condition of the tyres yourself.
- Does your car indicate it needs maintenance? Then book your service via My LeasePlan. You can also call our booking line (+32 78 150 600). Our booking line will make an appointment locate the best service centre.
- Your car is checked and serviced by real specialists who only use original parts.
- The invoice will be settled directly between the service point and LeasePlan. You don’t have to pay anything yourself on site.
Do I also need to make an appointment for a quick services such as refilling liquids?
No appointment is required for small quick services (like the filling of oil, AdBlue, windscreen washer fluid, windscreen wiper replacement, etc). For this you can visit a LeasePlan approved service point. Find a service point near you here.
What should I do if my car needs maintenance when I’m abroad?
We advise you to have your car serviced in Belgium before you go abroad or on your return. However, the mileage may not exceed 2000 km. If the difference is greater, you can always have the levels checked before you leave on holiday.
If the maintenance has to be done abroad, it has to be done by an official dealer of the make of the car. The dealer in question must obtain permission from our technical service in Belgium or from the technical service of the local LeasePlan entity.
**Do you have a technical problem abroad? **
Call LeasePlan assistance on +32-3-253 68 68.
Where can I go for car maintenance or repair?
Youcan easily request an appointment for maintenance and/or technical repairseither online via My LeasePlan or by calling the booking line at 078-150 600.
What is a recall?
Recall actions are based on the manufacturer's assumption when an anomaly is found within their brand for a particular model. In that case, the manufacturer invites the drivers to have this rectified as soon as possible via an official car dealer.
So, when you receive such a letter, contact a brand dealer as soon as possible to have this rectified, you do not need to arrange this via LeasePlan.
Which costs are not provided for in the lease contract?
- Costs due to the fact that you have neglected the car, for example because you did not carry out repairs and maintenance on time. Or, for example, when there’s an oil shortage because you didn’t check the oil level enough.
- Costs because you used the car in an irresponsible way.
- Costs because the car is damaged, and the repair is not covered by the risk retention guarantee.
- Costs for repairs or maintenance of something that does not belong to the car.
- Costs you do for repairs, maintenance or tires without our permission. Or if you have this done by a company other than the party we have appointed for this purpose.
A complete overview can be found in the terms and conditions.
Another question about maintenance? Can't find what you're looking for?
Can't find the answer to your question? Feel free to contact us!
Call us at +32-78-150 600. We are available from Monday to Thursday between 8 AM and 5:30 PM (Friday to 5 PM).