Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downHow does maintenance work?

As a driver, you are responsible for having maintenance carried out in good time. The vehicle's on-board computer informs you about this, but you will also find the intervals at which this should be done in the maintenance booklet of the lease car. You should also regularly check the coolant, windscreen washer fluid, engine oil and the condition of the tyres yourself.

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Arrow downDo I also need to make an appointment for a quick services such as refilling liquids?

No appointment is required for small quick services (like the filling of oil, AdBlue, windscreen washer fluid, windscreen wiper replacement, etc).  For this you can visit a LeasePlan approved service point.  Find a service point near you here.

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Arrow downWhat should I do if my car needs maintenance when I’m abroad?

We advise you to have your car serviced in Belgium before you go abroad or on your return. However, the mileage may not exceed 2000 km.  If the difference is greater, you can always have the levels checked before you leave on holiday.

If the maintenance has to be done abroad, it has to be done by an official dealer of the make of the car. The dealer in question must obtain permission from our technical service in Belgium or from the technical service of the local LeasePlan entity.

**Do you have a technical problem abroad? **
Call LeasePlan assistance on +32-3-253 68 68.

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Arrow downWhat is a recall?

Recall actions are based on the manufacturer's assumption when an anomaly is found within their brand for a particular model. In that case, the manufacturer invites the drivers to have this rectified as soon as possible via an official car dealer.

So, when you receive such a letter, contact a brand dealer as soon as possible to have this rectified, you do not need to arrange this via LeasePlan.

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Arrow downWhich costs are not provided for in the lease contract?

A complete overview can be found in the terms and conditions.

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