Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downHow does maintenance work?

As a driver, you are responsible for having maintenance carried out ingood time. The vehicle's on-board computer informs you about this, but you willalso find the intervals at which this should be done in the maintenance bookletof the lease car. You should also regularly check the coolant, windscreenwasher fluid, engine oil and the condition of the tyres yourself.

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Arrow downDo I also need to make an appointment for a quick services such as refilling liquids?

No appointment is required for small quick services (like the filling of oil, AdBlue, windscreen washer fluid, windscreen wiper replacement, etc). For this you can visit a LeasePlan approved service point. Find a service point near you here.

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Arrow downWhat should I do if my car needs maintenance when I’m abroad?

We advise you to have your car serviced in Belgium before you go abroad or on your return. However, the mileage may not exceed 2000 km. If the difference is greater, you can always have the levels checked before you leave on holiday.

If the maintenance has to be done abroad, it has to be done by an official dealer of the make of the car. The dealer in question must obtain permission from our technical service in Belgium or from the technical service of the local LeasePlan entity.

**Do you have a technical problem abroad? **
Call LeasePlan assistance on +32-3-253 68 68.

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Arrow downWhere can I go for car maintenance or repair?

Youcan easily request an appointment for maintenance and/or technical repairseither online via My LeasePlan or by calling the booking line at 078-150 600.

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Arrow downWhat is a recall?

Recall actions are based on the manufacturer's assumption when an anomaly is found within their brand for a particular model. In that case, the manufacturer invites the drivers to have this rectified as soon as possible via an official car dealer.

So, when you receive such a letter, contact a brand dealer as soon as possible to have this rectified, you do not need to arrange this via LeasePlan.

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Arrow downWhich costs are not provided for in the lease contract?

A complete overview can be found in the [terms and conditions](targetSelf:https://www.leaseplan.com/-/media/leaseplan-digital/be/privatelease/documents/av-private-lease/algemenevoorwaarden_privatelease.pdf).
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Arrow downAnother question about maintenance? Can't find what you're looking for?

Can't find the answer to your question? Feel free to contact us!
Call us at +32-78-150 600. We are available from Monday to Thursday between 8 AM and 5:30 PM (Friday to 5 PM).

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Give us a call

Call + 32 2-722 62 11. From Monday until Thursday between 9AM and 5PM; Friday between 9AM and 3PM

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