How can we help you?
Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
When should I change my tyres?
According to Belgian legislation, the minimum tyre tread is 1.6mm. You should therefore check the condition of your tyres regularly (both the tread and tyre pressures). Underinflation leads to longer braking distances, a higher risk of aquaplaning, faster wear and higher fuel consumption.
Where can I have my tyres replaced or repaired?
If your tyres are worn and you want to have them replaced, you can make an appointment at a tyre centre approved by LeasePlan. The tyre centre will confirm this and LeasePlan will pay the invoice.
Why should I switch to winter tyres?
The varying conditions of road surfaces: dry roads, rain, wet roads, heavy surface water, fresh snow, sleet, freezing ice, frozen snow, etc. Lower temperatures (below 7°C) mean the rubber in summer tyres is far less efficient on winter roads. Safety: better grip on dry and wet roads in low temperatures, better grip on snow and ice, and shorter braking distances.
When and how should I have winter tyres fitted?
If winter tyres are included in your contract, you can have them fitted from 1 October. We recommend that you book an appointment in good time. When the first cold snap hits or the first snowflakes fall, requests arrive in such large numbers that there are usually long waiting times. You should therefore be quick to get in touch with the tyre centre storing your tyres. If you've acquired a vehicle and aren't sure where its winter tyres are stored, you can find the location of the last tyre centre on My LeasePlan.
I'd like to have winter tyres fitted, but this isn't included in the contract.
Winter tyres can be added to your contract if your employer agrees to this.
Can I have my (winter) tyres fitted at another service centre?
You have two options for transferring the tyres: You can pick the tyres up yourself from the centre storing them and take them to another centre. In this case, you must tell us which centre you're taking them to, so we can notify both centres. If you don't provide us with this information, the tyres will not be released or accepted.
A second option is to have the tyres transported. If your employer provides written consent for the transport costs, we can launch the file. Bear in mind that waiting times may be as much as one month.
Will my new car be delivered with winter tyres?
Vehicles are always delivered with summer tyres fitted. After delivery, you can make an appointment with the tyre centre to have winter tyres fitted if they are included in your lease contract.
Are winter tyres mandatory?
In Belgium, it is not mandatory to drive on winter tyres. Outside Belgium, however, several countries stipulate that winter tyres must be fitted during winter conditions such as snow or ice.
I have a flat tyre. What should I do?
If you're unsure whether you can continue driving safely or your vehicle is immobilised, call LeasePlan Assistance on +32 (0)78 150 600 (option 1).
If necessary, we will send a technician who will:
- repair the tyre;
- carry out a temporary repair so you can drive to a tyre centre safely
- tow the vehicle and arrange a replacement vehicle for you.
If you can still drive the car, you can go to a tyre centre approved by LeasePlan.
Can I have all-season tyres fitted?
Your safety is important to LeasePlan. All-season tyres have a longer braking distance both in summer and winter than the respective summer and winter tyres. That's why we only allow winter and summer tyres if tyres are included in your contract.
Important! Agreements made with your employer regarding your lease car always take precedence over our guidelines. The information below only applies when the service in question is included in your contract.