How can we help you?
Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
When will my smart cable be delivered?
The smart cable will be sent to your home address as soon as we receive the registration forms from the dealer to register your car
When will my home charge point be installed?
LeasePlan will order your vehicle at the dealer and your home charge point at the charge point operator. You will receive an intake form that needs to be completed by you before the installation can take place. The installation will be planned no sooner then 3 months before the expected delivery date of your car.
As a fleet manager: How can I minimise the negative impact to my fleet?
LeasePlan is here for your support. These are some options to consider:
- Place orders as early as possible: we advise nine months before expiration date
- Electrify your fleet quicker, as OEMs prioritise low and zero emission vehicles
- Assess what equipment is needed when ordering a vehicle
- Explore widening the scope of Brands/OEMs in the company car policy
- Shorten the duration of your car policy (to more flexible)
Why is there a shortage?
The global market for semiconductors is growing rapidly again whereas supply is limited. In short: the shortage is the result of the earlier massive cancellation of chip orders by car manufacturers when demand for cars collapsed, mainly due to the covid crisis. As demand for new cars recovered faster than expected, car makers were not first in line as global demand for chips from other sectors had grown in the meantime.
I've ordered a car. Is the delivery date specified on the order absolutely accurate?
Unfortunately, the delivery date is only a guideline. However, we always do our best to keep you informed of any developments.
What is a cable harness?
A cable harness combines various electrical wires and connectors. These wires are connected to one another via a series of bands. A cable harness' main feature is its central cluster. This central cluster contains all the wires that lead to the various components that make up a machine or vehicle.
Is there anything I can do to get access to my new car sooner?
• You can extend the contract of your current car. Please check this with your employer.
• You can order a demo vehicle, a car with a shorter delivery time or a car with fewer add-ons. Delivery times often depend on the options selected for the vehicle.
• You can order a new vehicle now, ahead of time, as this will ensure that it is delivered on time when the contract for your current vehicle expires.
Are other leasing companies also experiencing longer delivery times?
Yes. Longer delivery times are an issue that is affecting the entire industry. All leasing companies are affected, regardless of whether the vehicle is a company car or a private one.
Can I have access to a temporary car while waiting for my new vehicle?
This depends on the arrangements your employer has made with us.
What are semiconductors?
Semiconductors are the foundation of the memory and processor chips found in almost every electronic device. Many recent innovations in vehicle development rely on them. Semiconductors or microchips are more and more present in many areas of modern life.
How does the shortage of semiconductors affect the delivery time of cars?
Car manufacturers are not able to make enough cars due to the semiconductor scarcity. Cars only account for less than 1% of all connected devices so other sectors have a much stronger buying position; this results in a direct disadvantage for the automotive industry. The shortage is a global problem impacting al industries, not only automotive.
Is it possible to place new orders?
Yes and we’re here to support you! We suggest ordering your new vehicle earlier than usual. We can guide your car and option selection to minimise delivery delays based on the information we have at the point of order.
How are existing orders affected?
The semiconductor shortage may impact your order, either in delivery time or in some options as car manufacturers change or optimise their production.
Will the shortage affect vehicle lead times?
Lead times could be affected since there are many variables. This depends on the brand, dealer, vehicle and options.
Important! Agreements made with your employer regarding your lease car always take precedence over our guidelines. The information below only applies when the service in question is included in your contract.