Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downDo I have to file a claim in case of glass breakage/damage?

No, that is not necessary. We ask you to call the telephone number +32 (0)78 150 600 and choose menu point 2. This will connect you with our partner for glass repairs.

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Arrow downWhat to do in case of a break-down, damage, break-in, or theft of the car?

Call LeasePlan Driver Services immediately.
You can reach us at either +32 78 150 600 or +32 2 72260 00.
These numbers are open 24 hours a day, 7 days a week.

Good to know:


In case of a two-sided incident (involving another road user), make sure to complete a European accident form and try to take a photograph of the other party’s vehicle. Make sure the licence plate is visible in this picture. Such photographs may be needed for the claim’s file. Two-sided incidents can also be reported easily using MyLeasePlan.

Did you have an accident? And this did not involve another road user e.g., colliding with a tree or a post? You will not have to fill out a European accident form. In such cases, an email will the following information will suffice: licence plate, date, time, location, and a brief description of the incident.
Roadside assistance is provided by the heroes of the VAB (the Flemish Motorist Association). See your insurance terms and conditions for more information on roadside assistance.

Has your car been broken into or stolen? Please always file a report with the police on www.politie.be.

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Arrow downHow do I report a case of an incident?

Damage must be reported directly to LeasePlan. This can be done by phone.Call +32 (0) 78 150 600 for our Driver services department.

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Call + 32 2-722 62 11 From Monday to Thursday between 9AM and 5PM; Friday between 9AM and 3PM

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