How can we help you?
Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
My car has been damaged. What should I do?
You can open your claims file via the online tool My LeasePlan if you have insurance in your contract,
- Send us detailed photos (according to these guidelines). That way you won't lose time to have the damage assessed by the repairer.
- Add all necessary documents, such as the European Accident Form or a police report.
- Let us know in which region you prefer to be helped so that we can give you the contact details of the repairer closest to you.
LeasePlan will provide you with the contact details of the most suitable repairer so you can make an appointment where and when he can come and pick up your car and return it.
Do I have to file a claim in case of glass breakage/damage?
No, that is not necessary. We ask you to call the telephone number +32 (0)78 150 600 and choose menu point 2. This will connect you with our partner for glass repairs.
When do I need to repair the car?
The car does not need to be repaired immediately as long as there is no risk of additional damage by continuing to drive the vehicle. Also check the car policy between you and your employer, it may contain additional agreements.
My car has been stolen. What do I do now?
You must immediately report the theft to the police. If this happens abroad, you must do this both in Belgium and abroad.
If your contract includes breakdown cover, you can request a replacement car for 5 days via LeasePlan Assistance via 078-150 600. Keep the PV number at hand.
Report the incident to LeasePlan by telephone within 48 hours. We will go through all the necessary steps with you.
What should I do if I have an accident with an electric vehicle?
The procedure after a crash is more or less the same as for a non-electrical car. If possible, double check whether the engine is switched off, because the engine of your EV is soundless.
Important! Agreements made with your employer regarding your lease car always take precedence over our guidelines. The information below only applies when the service in question is included in your contract.