FAQ

Answers to frequently asked questions from drivers

Questions

Arrow downWhen should I swap summer for winter tyres?

To avoid long waits for tyre changes, we recommend that you make an appointment with one of our tyre partners well in advance of the peak tyre-change period. Make an appointment for winter tyres in September and an appointment for summer tyres by late April. 

Find your nearest tyre station from our partner network and make an appointment. To the area search

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Arrow downWhat is the flat tyre repair procedure?

If your car is no longer roadworthy due to a puncture, call our central driver hotline: +49 211 91358221. You can reach us at any time of the day or night from Germany or abroad. We'll organise a recovery service, a replacement vehicle and, if necessary, book you into a hotel. 

Afterwards, please report your damage online.

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Arrow downDo I have to use a LeasePlan partner for tyre changes?

Please only use our partner network for the purchase of summer or winter tyres, tyre changes or tyre storage. You can find a tyre station near you in our area search.

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Arrow downHow do I authorise work or purchases at the tyre station?

Please take your LeasePlan fuel card or your LeasePlan service card to the appointment at the tyre station. It entitles you to have work done and the tyre partner will then bill us directly. The tyre partner will discuss the next steps with us.

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Arrow downDo I get a rental car while a flat tyre is being repaired?

If you need a replacement vehicle while the repairs are being done let the tyre partner know when you make the appointment. You can also call our central driver hotline after making the appointment with the partner on central driver hotline: +49 211 91358221 to book a rental car.

Due to the legal obligation to mitigate damage, we would like to inform you that a rental car cannot be driven on weekend days if your vehicle is still roadworthy and operational, because the other party’s insurance company will not pay any costs in that connection.

The average distance driven in the rental car should not be less than 25 km/day. Also, the rental car must be one rental car class lower than the rental car class for your vehicle, otherwise the insurance company is entitled to make deductions.

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Arrow downHow do I need to look after my tyres?

Pressure: Check your tyre pressure every four weeks when the tyres are cold. Keep your summer and winter tyre pressure 0.2 bar higher than the manufacturer’s recommendation. Don’t forget to check the spare tyre (its pressure should be 0.5 bar higher). Ensure that the valves all have caps on to prevent dust and dirt from getting in, which can cause leaks. Damage: Careless driving over sharp surfaces can damage the tyres. If you notice this kind of damage, always have your tyres removed for checking and replaced if necessary.  Overloading: Your tyres are designed to carry the vehicle’s maximum admissible weight. Extreme loads over and above the maximum weight can cause damage.

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Arrow downWhat can I do if there is a problem with the tyre pressure monitoring system (TPMS)?

If you have a problem with the tyre pressure monitoring system (TPMS), please contact one of our tyre partners directly. Find your nearest tyre station in our partner network and make an appointment. To the area search

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Arrow downWhen does a "UVV" inspection have to be carried out?

The "UVV" accident prevention regulations inspection is due once a year and can be conducted by our tyre partners or when your vehicle goes in for a service.  Find your nearest tyre station in our partner network and make an appointment. To the area search

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Arrow downAt what tread depth are tyres replaced on my leased vehicle?

Cars/vans (LCVs):  Summer tyres: Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 2mm. Winter tyres: Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 4mm. Only purchase the minimum size as per the registration document. First fitting with steel rims only. If you have tyres in storage, keep the storage receipt safe.

Trucks (17.5”+): Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 4mm.

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Arrow downWhat should I pay attention to when changing tyres?

Use the spare wheel unless it is an emergency wheel.

Do not order tyre inflation gases.

Please note when changing a wheel: wheel nuts must be retightened! For every wheel change on motor vehicles, the principle applies that the wheel nuts must be retightened after a certain distance of travel for safety reasons. This should also be done after 100 kilometres at the latest when changing to winter tyres.

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Arrow downWhere can I find more information about tyres?

For more information about changing and storing tyres, for phone numbers and for an overview of our tyre partners, please visit our tyre service page.

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Contact central driver hotline

If your leased vehicle is no longer roadworthy, to block your fuel or charge card or to reserve a short-term rental vehicle call our 24/7 central driver hotline on +49 211 91358221 from Germany and abroad.

CALL DRIVER HOTLINE