FAQ

Answers to frequently asked questions from drivers

Questions

Arrow downWhen can I order my new vehicle?

Please ask your fleet manager.

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Arrow downWhere can I configure my new vehicle?

You can easily configure your new vehicle online in our e-Driver, calculate the full cost rate and your possible excess and calculate the taxable imputed income. If you do not yet have access, please contact your fleet manager.

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Arrow downWhere can I get detailed product information on new vehicle models?

You can get an overview of current vehicle models and their equipment in our online configurator e-Driver, provided you have access. You can obtain detailed information on specific vehicle models directly at the dealership.

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Arrow downWhen will my new vehicle be delivered?

If you know which car dealership will be supplying the vehicle, contact it to arrange the delivery date. If you don’t know who is supplying the vehicle, ask your fleet manager.

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Arrow downHow can I get a custom registration plate?

If your employer allows you to have custom registration plates, you can reserve it yourself at your vehicle registration office. You can find out which registration office your new vehicle will be registered at from your fleet manager.

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Arrow downWhere can I find more information about ordering a new car?

You can find more information about ordering a new car on our service page.

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Contact central driver hotline

If your leased vehicle is no longer roadworthy, to block your fuel or charge card or to reserve a short-term rental vehicle call our 24/7 central driver hotline on +49 211 91358221 from Germany and abroad.

CALL DRIVER HOTLINE