FAQ

Answers to frequently asked questions from drivers

Questions

Arrow downWhat do I do in the event of glass damage?

There are just two things you have to do to arrange a quick and simple repair by one of our partners:

1. Print out and fill in the repair order form Print out the 'Repair Order Form' (PDF), fill it in, sign it and hand it to the repair partner. The form is required for each repair costing in excess of €300 net. It authorises the repair facility to perform the work.

2. Find a glass repair partner near you Find your nearest glass repair partner and arrange an appointment. Always take the vehicle to one of our glass repair partners to get glass damage repaired. Service partner search

You can also call our glass partner hotlines to make an appointment: (freecall service in Germany)

Carglass 0800 088 73 55 Euromaster 0800 333 54 72 junited Autoglas 0800 586 48 33

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Arrow downWhere can I get stone chip damage repaired?

To have a stone chip repaired quickly and easily by one of our glass repair partners, use our area search to find a glass repair partner near you and make and appointment directly.

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Arrow downHow do I authorise a glass repair?

Please take your LeasePlan fuel card or your LeasePlan service card to the repair facility with you. It entitles you to have repair work done and the repair facility will then bill us directly. The repair facility will discuss the next steps with us.

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Arrow downWhere can I find step-by-step instructions for reporting and repairing glass damage?

All information, telephone numbers, repair partners and forms can be found on our glass damage service page.

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Contact central driver hotline

If your leased vehicle is no longer roadworthy, to block your fuel or charge card or to reserve a short-term rental vehicle call our 24/7 central driver hotline on +49 211 91358221 from Germany and abroad.

CALL DRIVER HOTLINE