FAQ

Answers to frequently asked questions from drivers

Questions

Arrow downWhen does my lease contract end?

Your fleet manager can tell you when the vehicle lease ends. Otherwise, if your employer has arranged a direct driver communication service with us, you can ask your LeasePlan customer account manager.

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Arrow downCan my lease contract be extended?

Please ask your fleet manager.

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Arrow downWhat items do I have to return with the vehicle?

Always ensure that you return all accessories with the vehicle. That includes original keys, summer tyres, the vehicle registration certificate, service booklet and sat-nav DVD if you have one. Remove all personal items from the car before you return it. Do not hand over your fuel cards to the forwarding agent. When you return the vehicle, deactivate the card by cutting through the magnetic strip. You can also find all points on our return checklist

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Arrow downWhat is the procedure for returning my leased vehicle?

You or a person authorised by your fleet manager inspect the vehicle with the forwarding agent that picks the vehicle up. Then both persons sign the vehicle return document and our forwarding agent takes the vehicle to a logistics centre where it is inspected by an independent appraiser.

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Arrow downWhat should I bear in mind when returning my car to LeasePlan Deutschland?

Please download our vehicle returns information here so that the vehicle return process is as easy as possible.

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Arrow downWhat criteria are used to assess the condition of my leased vehicle before it is sold?

Your vehicle is appraised by an independent expert before it is sold. The damage assessment is unrelated to mileage or lease term. It is performed in accordance with the internationally recognised "Fair Wear & Tear" standard, which is certifed by TÜV Cert GmbH.

Here you can download our guidelines for our "Fair Wear & Tear" standard: Fair Wear & Tear Standard cars (PDF) Fair Wear & Tear standard LCVs (PDF)

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Arrow downWill the condition of my leased vehicle be assessed when I return it?

Together with our forwarding agent, you or an authorised representative appointed by you/your fleet management will inspect the vehicle. The return protocol should be signed by both parties. The vehicle is then taken by our forwarding agent to a location where a detailed appraisal will be performed by an independent expert.

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Arrow downWhere can I find more information about returning my car?

You can find an overview of the company car return procedure on our return company car service page.

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Contact central driver hotline

If your leased vehicle is no longer roadworthy, to block your fuel or charge card or to reserve a short-term rental vehicle call our 24/7 central driver hotline on +49 211 91358221 from Germany and abroad.

CALL DRIVER HOTLINE