Answers to frequently asked questions from drivers
When does my lease contract end?
Your fleet manager can tell you when the vehicle lease ends. Otherwise, if your employer has arranged a direct driver communication service with us, you can ask your LeasePlan customer account manager.
Can my lease contract be extended?
Please ask your fleet manager.
What is the procedure for returning my leased vehicle?
You or a person authorised by your fleet manager inspect the vehicle with the forwarding agent that picks the vehicle up. Then both persons sign the vehicle return document and our forwarding agent takes the vehicle to a logistics centre where it is inspected by an independent appraiser.
What all do I have to return and consider when returning the vehicle?
Always ensure that you return all accessories with the vehicle. That includes original keys, summer tyres, the vehicle registration certificate I and service booklet. Please remove all personal items from the car before you return it. When returning the vehicle, cancel the fuel card(s) by cutting into the magnetic strip.
To ensure that the return of your vehicle goes smoothly, we have compiled all the relevant information for you to download.
What criteria are used to assess the condition of my leased vehicle before it is sold?
Your vehicle is appraised by an independent expert before it is sold. The damage assessment is unrelated to mileage or lease term. It is performed in accordance with the internationally recognised "Fair Wear & Tear" standard, which is certifed by TÜV Cert GmbH.
Here you can download our guidelines for our "Fair Wear & Tear" standard: Fair Wear & Tear Standard cars (PDF)
Where can I find more information about returning my car?
You can find an overview of the company car return procedure on our return company car service page.
Contact central driver hotline
If your leased vehicle is no longer roadworthy, to block your fuel or charge card or to reserve a short-term rental vehicle call our 24/7 central driver hotline on +49 211 91358221 from Germany and abroad.