Comprehensive accident & claims management

If one of the cars in your fleet is involved in an accident you can call our 24h hotline or report the accident with our Fleet Software to initiate a comprehensive accident management process. Our objective is to restore fleet mobility as soon as possible.

If the vehicle cannot be driven, we will arrange for a recovery service to take it to the nearest partner repair shop. In that case, we arrange a for you until the vehicle has been repaired.

We have negotiated very attractive terms and conditions with the body repair shops in our partner network to optimise your fleet costs. But you don’t have to compromise on service because we provide free vehicle pick-up and delivery, as well as free interior and exterior cleaning.

One damage. One call. No work for you with the LeasePlan claims service.

A claim in your fleet costs you time and money. One call is all it takes and at LeasePlan our claims service ensures that

Our claims service not only minimises your administrative workload, we also pre-finance the vehicle-related claims costs and thus protect your liquidity. In addition, our qualified workshop partner network enables us to reduce accident repair costs by an average of 15%.

Would you like to find out more? Arrange a non-binding consultation appointment now.

Comprehensive claims handling

Our claims handling service takes care of the claim handling with the insurance companies for you.

We handle the administrative side of claims processing for your fleet, communicate with the insurance companies and check the adjustment of the claim. When necessary we call in legal experts to represent your interests and assert your claims as effectively as possible. As your outsourcing service provider our aim is to minimise your accident-related costs. With our Fleet Software you can track the claim processing status and view all claims-related data. And if you have concluded a damage insurance policy with one of our partners, our claims service is free of charge.

Would you like us to help you move forward?

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Call our sales team at +49 211 91 35 82 10
(Mon. - Thurs. 08:00 - 18:00 and Fri. 08:00 - 17:00)
Drop us a line
Send us an email and we’ll reply within one working day.

Are you already a LeasePlan customer?

If you have any questions about damage to your vehicle fleet, call our hotline: +49 211 91358221

or send an e-mail to: This e-mail address is only available to our customers and drivers.

Workshops should use 0211 91324780 for approvals and post for invoices.

You can find the answers to frequently asked questions about accidents and damages in our FAQ section.

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