Before the leased vehicles you have returned are sold they are valued by an independent appraiser. We’re always very fair about vehicle damage and our valuations are compliant with the international TÜV Nord Cert GmbH certified standard, "Fair Wear & Tear". The valuation doesn’t make any deductions for fair wear and tear damage such as scratches and small dents.
For more extensive damage which isn’t due to wear and tear we reduce the value in accordance with the vehicle’s age and mileage. You only pay part of the costs that you would otherwise pay for a complete overhaul. Only maintenance work to ensure the vehicle’s roadworthiness and operating safety, to replace missing parts or to repair accident damage is charged in full.
We are the first fleet management company in the world to have all our European subsidiaries Fair Wear & Tear certified. You can refer to our Value Impairment Table to see the deductions that are made depending on age and mileage.