Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downWhy didn’t I get a repair card?

You have a euroShell or Aral fuel card, so you don’t need any further identification for our partners.

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Arrow downDo I have to use a partner repair shop?

You can find the nearest repair shop via the search function. If there is no partner in our network who can perform services and repairs on the vehicle within a 30 km radius, you can take the vehicle to any manufacturer-authorised repair shop.

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Arrow downDo I have to fill in the repair form?

Every time you take your LeasePlan car to the repair shop you have to fill in the “Service and Repair Form” and hand it in to the repair shop because it contains important information on handling the job. You can download the “Service and Repair Form” from here.

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Arrow downHow long is the guarantee/warranty on my vehicle?

New vehicles generally have a two-year guarantee and manufacturer warranty commencing on the date of registration.

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Arrow downWhen do I have to get my vehicle serviced?

Vehicles have different service intervals depending on their make and model. You can find this information in your vehicle’s service booklet and most vehicles indicate when a service is necessary.

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Arrow downWhen and where do I have to get my MOT?

Three years after it is registered the vehicle has to go for an MOT. After that the MOT is due every two years. Please note down the dates yourself. You can get an MOT at any authorised repair shop, at the TÜV or at DEKRA. Ask the MOT unit if it can make out the invoice to LeasePlan on the basis of the Repair Form. You can download the form from this page. We will not need a copy of the MOT report.
LCVs with a gross weight of up to 3.5 tonnes have to go in for an MOT 24 months after first registration and then at 24-month intervals.
LCVs with a gross weight of more than 3.5 tonnes have their first MOT 12 months after first registration and then at 12-month intervals.

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Arrow downWhat do I do if the car has a technical defect?

If the car won’t start or the engine oil lamp is on, please call our 24/7 hotline. You can find the number under .

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Arrow downWhere can I find more information about vehicle maintenance?

You can find more information, a workshop search and forms for vehicle maintenance on our vehicle maintenance page.

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Email us

Send us an email and we’ll reply within one working day.

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

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