If I request a rental car, can I choose the make and model?
Your employer has agreed specific rental car categories with LeasePlan which will be made available to employees requesting a replacement vehicle. We can only provide you with an available model corresponding to the agreed category. It isn’t possible to choose the make and model of rental car.
We bill rental cars at a day rate. One day is precisely 24 hours, commencing with the time when the vehicle is rented. For example, if the rental commences on Monday at 8:00h, and is returned on Tuesday at 10:00h, we will bill it for two days.
What if I have an accident or breakdown with the rental car, or it is stolen?
If you have an accident or the car is stolen always call the police first. Then notify the rental station, as long as it is a long-term rental car. If it is a short-term rental (less than 28 days), please contact our reservation centre on +49 211 95700783.
What is the procedure for handing the replacement car back?
Call the rental station in advance and inform it of the time and place of return. In the case of a short-term rental (less than 28 days), please contact our reservation centre on +49 211 95700783. Always fill the rental car up with fuel before returning it and return it in person so that you can check the vehicle and document any damage with the rental company’s representative.