Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downIf I request a rental car, can I choose the make and model?

Your employer has agreed specific rental car categories with LeasePlan which will be made available to employees requesting a replacement vehicle. We can only provide you with an available model corresponding to the agreed category. It isn’t possible to choose the make and model of rental car.

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Arrow downHow is the rental car billed?

We bill rental cars at a day rate. One day is precisely 24 hours, commencing with the time when the vehicle is rented. For example, if the rental commences on Monday at 8:00h, and is returned on Tuesday at 10:00h, we will bill it for two days.

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Arrow downWhat if I have an accident or breakdown with the rental car, or it is stolen?

If you have an accident or the car is stolen always call the police first. Then notify the rental station.

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Arrow downWhat is the procedure for handing the replacement car back?

Call the rental station in advance and inform it of the time and place of return. Always fill the rental car up with fuel before returning it and return it in person so that you can check the vehicle and document any damage with the rental company’s representative.

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Arrow downWhere can I find more information about rental cars?

For more information about rental cars, for phone numbers and for reservation forms, please visit our rental car page.

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