Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

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Questions

Arrow downWhen can I order my new vehicle?

Please ask your fleet manager.

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Arrow downWhere can I get detailed information about new vehicle models?

If you have access to it, our online tool e-Driver has an overview of all current vehicle models and accessories. You can also find detailed information about specific models at the relevant car dealership.

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Arrow downWhen will my new vehicle be delivered?

Arrow downHow can I get a custom registration plate?

If your employer allows you to have custom registration plates, you can reserve it yourself at your vehicle registration office. You can find out which registration office your new vehicle will be registered at from your fleet manager.

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Arrow downWhere is the driver manual for my new leased vehicle?

LeasePlan vehicles don’t have a driver manual any longer. Instead, you will receive a credit card-format information card listing all the service numbers before you take acceptance of your new vehicle. All other information can be found on our website in the “My lease car” section.

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Arrow downWho is allowed to drive my car?

Arrow downCan I drive my car in driver training courses and the like?

Arrow downWhere can I find more information about ordering a new car?

Get in touch with us

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Email us

Send us an email and we’ll reply within one working day.

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

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