Frequently asked questions

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Questions

Arrow downWhen will I receive the fuel card for my new vehicle?

As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.

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Arrow downWhere is the ID number on the fuel card?

The ID number is the six-digit number on the front of the card.

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Arrow downWhat happens if I enter the incorrect PIN three times?

If you enter an incorrect PIN three times, the card is automatically blocked for 24 hours. After that you can use it again.

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Arrow downWhat happens if I forget my PIN?

Send us an e-mail to kartenservice.de@leaseplan.com. We’ll then send you another letter informing you of your PIN.

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Arrow downWhat happens if I enter the wrong mileage when I pay for fuel with the card?

You cannot change it afterwards. Just enter the correct mileage next time you fill up with fuel. Our system will then automatically correct it.

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Arrow downWhat happens if my fuel card doesn’t work?

In this case, please pay for your fuel in cash or with your personal debit or credit card. Then let us know as soon as possible that the card is defective so that we can sort it out.

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Arrow downWhat happens if I lose my card, if it is stolen or if it doesn’t work?

Please inform us without delay by e-mail to kartenservice.de@leaseplan.com. We’ll block the card and send you a replacement.

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Arrow downWhat happens when my fuel card is about to expire?

We automatically send you a new fuel card in the expiration month in which the old card expires.

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Arrow downWhat shall I do with the expired fuel card?

Expired fuel cards should be disposed.

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Arrow downDo I have use the same PIN code for a replacement card?

The PIN code stays the same for replacement fuel cards if the six-digit ID number is the same.

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Arrow downCan I use my fuel card to put fuel in a rental car?

This is possible in principle, but you must obtain your fleet manager’s consent beforehand because you can’t enter the correct mileage and the type of fuel (petrol/diesel) may be different from your leased vehicle’s fuel.

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Arrow downDo I get additional insurance coverage?

You get additional insurance coverage with your LeasePlan fuel and service card. Holders of valid LeasePlan fuel cards with their name on it have insurance cover of EUR 15,000 for death, EUR 30,000 for injury, EUR 60,000 for full incapacity and EUR 500 for recovery costs. The insurance cover starts on the day on which the vehicle is refuelled with the fuel card and remains in force for the next three days. It commences when the car is driven onto the petrol station grounds. Worldwide insurance cover is provided for accidents involving the driver of the vehicle for which the fuel card was issued and drivers of a rental car obtained using the fuel card or via the LeasePlan rental car/card service. Insurance cover also exists on the company premises of the fuel card system’s contractual partners. Accidents when entering or leaving the vehicle are also insured. The rights of the insured party are exercised by the insured party in cases of injury and by his or her estate in the case of death. An accident that is likely to give rise to an indemnity obligation must be notified in writing to LeasePlan within three days. The General Terms & Conditions of Accident Insurance apply (AUB 88) in all other respects.

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

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