How do I report an accident/ damage incident involving my leased vehicle?
You can login to “LeasePlan Online” at the top right of every web page at www.leaseplan.com/de-de. Once you have logged in, simply follow the instructions. Before that you can also call us to report damage – especially if your vehicle cannot be driven or is not roadworthy.
What is the procedure for accident damage repairs?
Never sign a declaration of assignment or cost acceptance confirmation. Always take the vehicle to one of the partners in our network to get accident damage repaired. You can download the “Damage Repair Order” form. Fill it in and hand it over to the repair workshop. If accident damage repairs will cost more than EUR 300 net, the repair workshop must obtain LeasePlan’s approval before commencing work.
Do I get a rental car while mine is in the repair workshop?
Please remember that you are generally required to minimise the loss. When accidents are caused by other parties and a rental car is needed, the rental car should be one class lower than the leased vehicle and rented for the duration of the repair work only. Never sign a declaration of assignment or cost acceptance confirmation.