Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downHow do I report an accident/ damage incident involving my leased vehicle?

You can login to “LeasePlan Online” at the top right of every web page at www.leaseplan.com/de-de. Once you have logged in, simply follow the instructions. Before that you can also call us to report damage – especially if your vehicle cannot be driven or is not roadworthy.

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Arrow downWhat is the procedure for accident damage repairs?

Never sign a declaration of assignment or cost acceptance confirmation. Always take the vehicle to one of the partners in our network to get accident damage repaired. You can download the “Damage Repair Order” form. Fill it in and hand it over to the repair workshop. If accident damage repairs will cost more than EUR 300 net, the repair workshop must obtain LeasePlan’s approval before commencing work.

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Arrow downWhat information about the persons involved in the accident do I have to note down?

Please always note down the registration number, first and surname, complete address and insurance details of the other party, plus the names of any witnesses.

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Arrow downWhen do I have to involve the police?

Please always inform the police if someone is injured, or if there has been vandalism, break-in/theft or damage caused by an unknown third party (hit and run) or the damage occurs outside Germany.

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Arrow downWhere can I get stone chip damage repaired?

Please only get stone chip damage repaired by a LeasePlan partner. You can find the partner nearest to you in the “Glass Damage” section.

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Arrow downDo I get a rental car while mine is in the repair workshop?

Please remember that you are generally required to minimise the loss. When accidents are caused by other parties and a rental car is needed, the rental car should be one class lower than the leased vehicle and rented for the duration of the repair work only. Never sign a declaration of assignment or cost acceptance confirmation.

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Arrow downWhere can I find more information about glass repair?

More information, phone numbers, an overview of our glass repair partners and forms for glass damage can be found on our glass repair page.

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Arrow downWhere can I find more information about accidents and damage?

You can find more information, phone numbers, a list of partner workshops and forms for accidents and damage on our accidents & damage page.

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Call LeasePlan +49 211 5 86 40-0

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