Frequently asked questions

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Questions

Arrow downIf I request a rental car, can I choose the make and model?

Your employer has agreed specific rental car categories with LeasePlan which will be made available to employees requesting a replacement vehicle. We can only provide you with an available model corresponding to the agreed category. It isn’t possible to choose the make and model of rental car.

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Arrow downHow is the rental car billed?

We bill rental cars at a day rate. One day is precisely 24 hours, commencing with the time when the vehicle is rented. For example, if the rental commences on Monday at 8:00h, and is returned on Tuesday at 10:00h, we will bill it for two days.

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Arrow downWhat if I have an accident or breakdown with the rental car, or it is stolen?

If you have an accident or the car is stolen, always call the police first. If it’s a long-term rental, you should also notify the rental station. If it’s a short-term rental, please call the car rental company’s service hotline. You’ll find the number in your rental contract – and on the windscreen in some cases.

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Arrow downWhat if I need to use the rental car for longer?

Please notify our reservation centre on +49 211 91358221.

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Arrow downWhat is the procedure for returning the replacement car?

Please notify our rental car partner as soon as the vehicle is ready for collection. You’ll find the phone number in your booking confirmation. The vehicle should always be returned with a full tank of fuel. If you can’t be present for the handover, we recommend that you take photos of the car and the fuel gauge. You can also call our reservation centre on +49 (0) 211 91358221 to let them know you’ve dropped off the car.

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Arrow downWhere can I find more information about rental cars?

For more information about rental cars, for phone numbers and for reservation forms, please visit our rental car page.

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Call LeasePlan +49 211 5 86 40-0

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