Frequently asked questions

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Questions

Arrow downWhen will I receive the fuel card for my new vehicle?

As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.

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Arrow downWhere is the ID number on the fuel card?

The ID number is the six-digit number on the front of the card.

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Arrow downWhat happens if I enter the incorrect PIN three times?

If you enter an incorrect PIN three times, the card is automatically blocked for 24 hours. After that you can use it again.

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Arrow downWhat happens if I forget my PIN?

Send us an e-mail to kartenservice.de@leaseplan.com. We’ll then send you another letter informing you of your PIN.

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Arrow downWhat happens if I enter the wrong mileage when I pay for fuel with the card?

You cannot change it afterwards. Just enter the correct mileage next time you fill up with fuel. Our system will then automatically correct it.

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Arrow downWhat happens if my fuel card doesn’t work?

Please pay for your fuel in cash or with your debit/ credit card. You can then submit an expenses claim to your employer. Please let us know as soon as possible that the card is defective so that we can sort it out.

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Arrow downWhat happens if I lose my card, if it is stolen or if it doesn’t work?

Please inform us without delay by e-mail to kartenservice.de@leaseplan.com or 24/7 by phone at +49 211 91358221. We’ll block the card and send you a replacement.

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Arrow downWhat happens when my fuel card is about to expire?

We automatically send you a new fuel card in the expiration month in which the old card expires.

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Arrow downWhat shall I do with the expired fuel card?

Expired fuel cards should be disposed.

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Arrow downDo I have use the same PIN code for a replacement card?

The PIN code stays the same for replacement fuel cards if the six-digit ID number is the same.

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Arrow downCan I take part in a loyalty scheme (Payback/ClubSmart) when using the fuel card?

As a general rule, yes. Please talk to your fleet manager. Your employer will liaise directly with the oil company to set up your loyalty scheme membership.

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Arrow downCan I use my fuel card to put fuel in a rental car?

This is possible in principle, but you must obtain your fleet manager’s consent beforehand because you can’t enter the correct mileage and the type of fuel (petrol/diesel) may be different from your leased vehicle’s fuel.

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Arrow downDo I get additional insurance coverage?

You get additional insurance coverage with your LeasePlan fuel and service card. Holders of valid LeasePlan fuel cards with their name on it have insurance cover of EUR 15,000 for death, EUR 30,000 for injury, EUR 60,000 for full incapacity and EUR 500 for recovery costs. The insurance cover starts on the day on which the vehicle is refuelled with the fuel card and remains in force for the next three days. It commences when the car is driven onto the petrol station grounds. Worldwide insurance cover is provided for accidents involving the driver of the vehicle for which the fuel card was issued and drivers of a rental car obtained using the fuel card or via the LeasePlan rental car/card service. Insurance cover also exists on the company premises of the fuel card system’s contractual partners. Accidents when entering or leaving the vehicle are also insured. The rights of the insured party are exercised by the insured party in cases of injury and by his or her estate in the case of death. An accident that is likely to give rise to an indemnity obligation must be notified in writing to LeasePlan within three days. The General Terms & Conditions of Accident Insurance apply (AUB 88) in all other respects.

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Arrow downWhat do I need to know about using the LeasePlan fuel and service card?

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Arrow downWhat can I use the fuel card for?

Depending on the agreed scope of services, the fuel card can be used for cashless payments in conjunction with your PIN at participating service stations, and for legitimation purposes when you arrange garage services (glass, tyres, maintenance and repairs).
Contact your fleet manager if you have any questions about the scope of services.

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Arrow downWhat can I purchase with the fuel card?

Depending on the agreed scope of services you can use the fuel card at participating service stations to purchase fuel, engine oil and small parts (e.g. fuses, lightbulbs, windscreen wipers) and car washes. The card cannot be used to purchase shop articles. You can also use the fuel card to pay toll fees.
Contact your fleet manager if you have any questions about the scope of services.

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Arrow downHow do I make payments with my fuel card?

When you use your fuel card for payments, enter both your PIN and the car’s mileage reading. Ask the service station attendant to provide you with copies of the receipts so that you can check them and sign them. Retain the receipt that is given to you for your own records.

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Arrow downWhen do I have to deactivate my fuel card and how do I do that?

When you return or exchange the vehicle, deactivate the card by cutting through the magnetic strip.
Fleet managers who cannot deactivate a card themselves can ask LeasePlan to put a block on the card by sending a block request to kartenservice.de@leaseplan.com.

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Arrow downWhere can I use my LeasePlan Aral fuel card?

The LeasePlan Aral fuel card for Germany or Europe can be used in conjunction with the leased vehicle – in the relevant valid territory – at all Aral/BP, Agip, Statoil, TOTAL and OMV service stations and at all Westfalen service stations in Germany – for cashless refuelling, car washes, engine oils and small parts (not shop items).
 
All service stations which accept credit cards have terminals with PIN pads (the cards won't be accepted without a PIN). Aral, Agip, Statoil and OMV stations which accept fuel cards display the ROUTEX logo.
 
Here are the websites of the participating service stations:

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Arrow downWhere can I use my LeasePlan euroShell fuel card?

The LeasePlan euroShell fuel card for Germany or Europe can be used in conjunction with the leased vehicle – in the relevant valid territory – at all Shell, ENI (Agip), Esso, OMV and Westfalen service stations, as well as AVIA service stations in Germany – for cashless refuelling, car washes, engine oils and small parts (not shop items).
Exception: In Italy the euroShell card is not accepted at Esso stations, but it is accepted at Q8 stations.
 
All service stations which accept credit cards have terminals with PIN pads (the cards won't be accepted without a PIN). The Shell, ENI (Agip), Esso, OMV, Westfalen and AVIA service stations which accept fuel cards have a sign with a stylised M on a yellow background.
 
Here are the websites of the participating service stations:

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Call LeasePlan +49 211 5 86 40-0

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