Frequently asked questions

We would like to keep you on the move. What’s next?

Questions

Arrow downWhen will I receive the fuel card for my new vehicle?

Arrow downWhere is the ID number on the fuel card?

Arrow downWhat happens if I enter the incorrect PIN three times?

Arrow downWhat happens if I forget my PIN?

Arrow downWhat happens if I enter the wrong mileage when I pay for fuel with the card?

Arrow downWhat happens if my fuel card doesn’t work?

Arrow downWhat happens if I lose my card, if it is stolen or if it doesn’t work?

Arrow downWhat happens when my fuel card is about to expire?

Arrow downWhat shall I do with the expired fuel card?

Arrow downDo I have use the same PIN code for a replacement card?

Arrow downCan I use my fuel card to put fuel in a rental car?

Arrow downDo I get additional insurance coverage?

Arrow down

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to

Get in touch with us

Leaselan contactblock icon

Email us

Send us an email and we’ll reply within one working day.

Leaseplan cell phone icon

Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

Call now