Frequently asked questions

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Questions

Arrow downHow do I access the EV portal for the first time?

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Arrow downHow do I activate my charging chip?

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Arrow downHow do I access public charging stations?

You can use various access methods at charging stations. The LeasePlan charging chip and the LeasePlan Charging App allow cashless charging at over 17,500 charging points in Germany and over 70,000 in Europe. There are signs at the charging stations showing which access methods are accepted.

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Arrow downHow do I access a charging station using an RFID chip, a QR code or the LeasePlan Charging App?

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Arrow downHow will I know how much a charging session costs?

You can see the price per charge, minute or kWh at the charging point and in the LeasePlan Charging App.

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Arrow downI’m having problems charging my vehicle.

If you experience a technical problem, please call the charging station operator’s hotline. In the LeasePlan Charging App, select the public charging station where you want to charge your vehicle. You can call any charging station operator from the app if there’s a technical problem. LeasePlan assumes no responsibility for the operation of a charging station. The operator has sole responsibility for this. If the charging station operator determines that the charging station is free of technical defects, please call our service partner’s charging hotline: +49 (0) 30 56794937. You can also find this phone number in the app under ‘Account/Customer Service’. You’ll be able to resolve problems with your charging chip via the hotline. If possible, try the chip at another charging station to see whether it works there.

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Arrow downDoes my charging chip have a PIN?

No. Simply hold the chip in front of the reader on the charging station. As long as the chip is registered, you can start using it straight away.

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Arrow downWhere can I charge my vehicle?

You’ll find a list of all participating charging stations in the LeasePlan Charging App.

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Arrow downCan the charging chip be used for rental cars?

Yes. The costs are billed to your company car account. Please contact your fleet manager in advance for information about your employer’s specific rules.

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Arrow downThe password for the app isn’t working, I can’t open the LeasePlan Charging App.

Your password for the app must be different to your EV portal password. You should use the same email address that you provided to LeasePlan. If you’ve forgotten your password for the app, click on ‘Forgotten Password’ in the app. You’ll be taken to a page where you can reset it. Then you can go back to the app and log in with your new password.

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Arrow downCan I charge my car abroad?

Our charging chip allows you to charge your vehicle abroad. As long as a charging station is listed in the app, you can charge your vehicle there as usual. However, your employer may have certain rules for charging abroad that we’re not aware of, so you should check with your fleet manager before you travel to a another country. Prices abroad can vary greatly as there are no common pricing guidelines for charging electricity tariffs. So please make sure you check the price before every charge.

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Arrow downWhat information does the LeasePlan Charging App provide?

In the LeasePlan Charging App you can find the following information:

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Arrow downThe charging stations can be unlocked and operated using the charging chip or the LeasePlan Charging App. Why is there a chip if I can use the app? Do I have to use the app?

You need the app to verify the charging chip. You can use the charging chip or the app to unlock the charging station.

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Arrow downCan I get the chip number in advance and register the chip before it arrives by post so that I can use the app to charge my vehicle until the chip arrives?

No, this isn’t possible. For data privacy reasons, we don’t have access to the chip data.

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Arrow downI’m interested in charging my vehicle at home with a home charger. What do I need to do?

Talk to your fleet manager. They’ll liaise with LeasePlan to find the right charging concept or solution for you.

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Arrow downCould I get a €900 grant from the KfW bank for a wallbox charging station?

Yes, home chargers in private homes are eligible for a €900 grant.Leased charging stations are also eligible, as long as the lease contract includes a purchase option. This is possible with LeasePlan. You have to submit the application to KfW yourself. More information

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Send us an email and we’ll reply within one working day.

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm.
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