Frequently asked questions

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Questions

Arrow downHow do I report an accident/ damage incident involving my leased vehicle?

Arrow downWhat is the procedure for accident damage repairs?

Never sign a declaration of assignment or cost acceptance confirmation. Always take the vehicle to one of the partners in our network to get accident damage repaired. You can download the “Damage Repair Order” form. Fill it in and hand it over to the repair workshop. If accident damage repairs will cost more than EUR 300 net, the repair workshop must obtain LeasePlan’s approval before commencing work.

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Arrow downWhat information about the persons involved in the accident do I have to note down?

Arrow downWhen do I have to involve the police?

Arrow downWhere can I get stone chip damage repaired?

Arrow downDo I get a rental car while mine is in the repair workshop?

Arrow downWhere can I find more information about glass repair?

Arrow downWhere can I find more information about accidents and damage?

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

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