Frequently asked questions

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Questions

Arrow downHow do I report an accident/ damage incident involving my leased vehicle?

You can login to “LeasePlan Online” at the top right of every web page at www.leaseplan.com/de-de. Once you have logged in, simply follow the instructions. Before that you can also call us to report damage – especially if your vehicle cannot be driven or is not roadworthy.

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Arrow downWhat is the procedure for accident damage repairs?

Arrow downWhat information about the persons involved in the accident do I have to note down?

Arrow downWhen do I have to involve the police?

Arrow downWhere can I get stone chip damage repaired?

Arrow downDo I get a rental car while mine is in the repair workshop?

Arrow downWhere can I find more information about glass repair?

Arrow downWhere can I find more information about accidents and damage?

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Email us

Send us an email and we’ll reply within one working day.

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Call LeasePlan +49 211 5 86 40-0

We are here to take your calls during our service hours Mon. - Thurs. 8:00 am - 6:00 pm and Fri. 8:00 am - 5:00 pm. We look forward to hearing from you!

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