Frequently asked questions

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Arrow downHow do I report an accident/ damage incident involving my leased vehicle?

You can login to “LeasePlan Online” at the top right of every web page at Once you have logged in, simply follow the instructions. Before that you can also call us to report damage – especially if your vehicle cannot be driven or is not roadworthy.

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Arrow downWhat is the procedure for accident damage repairs?

Arrow downWhat information about the persons involved in the accident do I have to note down?

Arrow downWhen do I have to involve the police?

Arrow downWhere can I get stone chip damage repaired?

Arrow downDo I get a rental car while mine is in the repair workshop?

Arrow downWhere can I find more information about glass repair?

Arrow downWhere can I find more information about accidents and damage?

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Call LeasePlan +49 211 5 86 40-0

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