Frequently Asked Questions

Questions

Arrow downIs maintenance included in my contract?

This will be in your contract or your fleet manager will know. If you’re still unsure, please call the DriverLine.

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Arrow downHow do I know when my vehicle needs an MOT?

You can check your MOT status here and we’ll send you or your fleet manager reminders as your MOT due date approaches with instructions.

If you have a maintained contract, call your DriverLine number and we'll get you booked in. If you arrange your own servicing, please book into a local approved MOT centre.

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Arrow downHow far in advance should I book the service?

We’ll only MOT a vehicle when it’s due one. If you have a maintained contract, you must use our Service Booking line – 0344 371 8033 – to book work or you can select the ‘Service Booking’ option on your DriverLine. You can also book an MOT online.

Our MOT slots prioritise those most in need while ensuring your job is handled promptly. Booking directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking Line.

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Arrow downWhere can my vehicle be MOT'd?

Please contact the DriverLine if you have a maintenance contract. If you don’t, you can take your vehicle to any main dealer or independent garage to be serviced as long as:

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Arrow downHow long will the MOT take?

The majority of vehicles that go in for standard servicing are returned the same day if there are no complex issues. The vehicle should be ready for collection between 4pm - 5pm or delivered back to you between 4pm - 5.30pm - unless otherwise agreed. Unfortunately, we cannot guarantee a specific time.

If any complex issues are found, your vehicle may be off the road for more than a day. If this happens, we’ll let you know as soon as possible and we’ll aim to return the vehicle as fast as we can.

A courtesy vehicle may be available but we can’t promise a like for like one. We can provide you with a hire vehicle (at a cost) if you need one, depending on your contract.

If you do get a replacement vehicle, please take the necessary steps to protect yourself from COVID-19 and check that all surfaces have been wiped down.

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Arrow downShould I MOT the vehicle before returning it at the end of my contract?

You may need to have your vehicle MOT'd before returning it depending on when the MOT is due. If the MOT is due before the vehicle is returned, then the vehicle must be MOT'd and confirmation of this provided when returning the vehicle.

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Arrow downCan I get my vehicle MOD'd before it’s due?

We will only MOT a vehicle when it’s required. If it does not need an immediate MOT, it won’t be booked in.

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Arrow downWhat happens if my vehicle fails its MOT because of the tyres?

Tyres are one of the main reasons vehicles fail an MOT, so it's worth checking the condition of them before the test. If they need replacing, contact your DriverLine.

We will often use LP tyre centres for MOTs to ensure that if the vehicle needs tyres, we can fit them during the same visit to save you having to return.

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Arrow downCan I get a copy of my MOT certificate?

Yes - please contact the DriverLine on 0344 493 7644 and select the ‘MOT’ option. This is only available during regular business hours - 9am to 5pm.

You can also request the original copy.

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  1.  
    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the Coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services such as maintenance and accident management packages. If you have these services, please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Slough

165 Bath Rd SL1 4AA Slough

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