Maintenance and repairs

Practical tips for taking good care of your vehicle

  1.  
    Covid-19

    Help everyone stay safe: If you have Covid-19 symptoms or have been told to isolate, please cancel any appointments you have booked with us and don’t arrange any new ones. Read More

Make an appointment

If your lease includes servicing and maintenance, you can arrange your service, or mechanical repair. To find out what your lease includes, check your contract or contact your fleet manager. If you need further help, call us on 0344 493 7644.

  • We will contact you to confirm your booking arrangements.
  • We can arrange to collect your vehicle and return it to you, or if a courtesy vehicle is available at the garage, we can book it for you. The garage might charge you a fee to be added to their insurance.
  • We will communicate with the garage on your behalf, track the progress of your service and keep you informed if there are any queries or delays.

Getting a service

If your contract doesn’t include maintenance, you can take your vehicle to any main dealer or independent garage to be serviced as long as:

  • The garage is a VAT registered business.
  • Any parts replaced are manufacturer-approved with paperwork detailing the work carried out. This must be retained by you and returned with the vehicle at end of the contract (if applicable).

    No vehicle will be serviced before it’s servicing due date.

Safety recalls

Safety recalls are being carried out and your vehicle must be left on garage premises. If maintenance is included in your contract, contact the DriverLine and we’ll place you within the available servicing network. If this isn’t part of your contract, you’ll need to contact a garage and arrange the work.

When safety critical recall work is not possible, the vehicle must not be driven. Please contact us if you need to discuss a specific case.

If you weren’t able to get your vehicle serviced during lockdown, it’s not as issue as long as you did arrange a service at the first available opportunity as many manufacturers stated they’d extend service intervals.

Glass repairs

Chipped windscreens should be repaired as soon as possible; if neglected, they can be eventually crack, resulting in a failed MOT and the need for a windscreen replacement.

Need to make a service booking?

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Call 0344 371 8033

You can talk to us Monday to Friday between 8:00 & 20:00 and Saturdays between 9:00 & 13:00.

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Regular maintenance keeps everything running smoothly

It’s up to you to get your vehicle regularly serviced. How do you know when it’s time? Check the maintenance guide in your vehicle.

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    Tip!

    To keep your car in top shape, remember to regularly check the condition of your tyres and keep an eye on your coolant, windscreen wiper fluid and oil levels.

FAQ's

The freedom to drive even when your vehicle is in the garage

Major repairs may take some time. But that doesn’t mean you have to change your plans! Depending on your contract, you might be able to get a short-term replacement vehicle.

Call LeasePlan or your fleet manager to see if you’re entitled to a replacement vehicle.