Frequently Asked Questions

Questions

Arrow downWill your branches remain open as usual?

Social distancing requirements are affecting some of our branches, particularly the smaller ones, which is leading to reduced opening hours – or even closures in some cases in a small number of cases.

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Arrow downAre you offering collection and delivery services?

Yes, we are, but there are limitations in place. We used to be able to send out a car with five people in, so each trip could lead to four collections or returns. Now, with a maximum of two people in a car, each trip can only handle one collection or return, which significantly reduces what we can offer.

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Arrow downAre you offering drop-off services?

Yes, we are. Please wear a face mask when you are in our branches.

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Arrow downWhat additional processes do you have in place to protect your customers?

We are not taking signatures on delivery or collection to support social distancing and we are carrying out additional cleaning on every vehicle collected from a branch, including disinfecting hard surfaces and sealing the vehicle as soon as cleaning is completed. A vehicle will also be quarantined for at least 72 hours if the previous renter was diagnosed with Covid-19. It will then be deep cleaned.

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Arrow downIs there a maximum order size you can handle?

We have a lot of experience of dealing with bulk orders, even in these difficult times. Fleets of ten or more vehicles can provided if needed. However, please do note the answer to the question below as well.

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Arrow downWhat is your vehicle availability like?

Lockdowns earlier in the year meant many vehicles were stuck in ports all over the world. They are only gradually being distributed – and once they arrive it is harder to bring them into branches, given the restrictions on sending people together to collection points. This means our branches are likely to have many of their vehicles on hire at any one point.

It’s also worth noting that vans are particularly in demand, given the increasing popularity of online shopping in lockdown.

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Arrow downWhat about new vehicles?

Between parts shortages and transport difficulties, manufacturers are struggling to meet requirements for factory-built vehicles, which is limiting the number of new vehicles we can acquire – particularly when it comes to vans and HGVs.

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Arrow downHow are you handling MOTs on your fleet?

Garages remain open and all our vehicles that need MOTs are currently receiving them, while those that were due during the exemption period will be tested as soon as possible – and within the Government requirements.

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Arrow downAre you still offering one-way bookings?

Yes, we are, but only in some cases – and there may be a minimum rental period in place. This is because it is currently a lot harder for us to move vehicles around the country.

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Arrow downWhat is the best way to make bookings?

Book online through DRive and try to book as soon as you know you need a vehicle. Our current lead times are two hours in advance for cars and six hours in advance for vans, but if you have an absolute emergency, please call our team and we’ll see what we can do. For more general queries, use our Live Chat in DRive to speak with our agents.

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  1.  
    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

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We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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