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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Frequently Asked Questions

Information IconAccidents & Damage

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Information IconMaintenance

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Questions

Arrow downWhat should I do if I have an accident?

Our accident management partner is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downWhat if my windows need repairing or replacing?

Our glass provider is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downCan I book a repair on my vehicle?

If you have a maintenance contract, please do not book any service or repair directly with a servicing garage. All bookings must be made through the Driver Line on 0344 493 7659.

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Arrow downWhat happens if I break down?

Our roadside assistance provider, the AA, is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair.

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Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.

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Arrow downI do not agree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Get in touch with us

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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