Frequently Asked Questions


Arrow downWhat should I do if I have an accident?

Arrow downWhat if my windows need repairing or replacing?

Arrow downCan I book a repair on my vehicle?

Arrow downWhat happens if I break down?

Arrow downIs it safe to have my glass repaired rather than replaced?

Arrow downWhy have I been charged for damage on my vehicle when it was returned?

Arrow downI do not agree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors


165 Bath Rd
SL1 4AA Slough

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