Why have I been charged for damage on my vehicle when it was returned?
All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.
I do not agree with the damage charges I have received - what can I do?
Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.
We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.
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We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.