Frequently Asked Questions

Questions

Arrow downI need to return my vehicle, but I've had COVID-19 / I'm currently self-isolating. What should I do?

If you've arranged a vehicle collection, please inform a member of the collections team. This will allow them to take the necessary precautions to help protect our delivery agents and prevent the spread of COVID-19.

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Arrow downI need to take my vehicle abroad. Am I allowed to?

Please check the latest travel advice from the Foreign and Commonwealth Office.

The government has published guidance for British people travelling and living overseas during (COVID-19): Travel advice: coronavirus (COVID-19).

Leasing customers wishing to take their vehicle abroad must request a VE103 which proves to the authorities that you are permitted to drive a LeasePlan owned vehicle.

Please request Foreign Travel Documents 2-4 weeks before you plan to travel abroad (depending upon time of year), please note there may be a small charge to provide documents depending upon your contract.

Request foreign travel documents

It is advisable to contact your insurer to make sure you're covered to drive in all the places you'll visit, and to find out the process should there be an incident. For travel to some countries you’ll also be provided with a Green Card which serves as proof of insurance.

If you are driving in France you may also need to request an additional emissions certificate such as Crit’Air and if travelling in Germany an Umweltplakette, may be required.

New rules also mean that you will also need to display a UK sticker on the back of your vehicle (instead of GB identifier).

As well as a valid passport, you will also need to remember to check your driving licence is valid and up to date.

You can find further information at: Nine-pointchecklist for British motorists driving in Europe this summer

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Arrow downI am now working from home. How will you notify me about a Penalty Charge Notice?

Our industry body, the BVRLA, is in discussions with many of the main issuing authorities and private parking companies. It has called on the government to ensure a pragmatic approach will be taken to late payment or the late receiving of driver details by authorities and private parking companies. If this is an issue for you, we suggest contacting the authority directly and explaining the circumstances.

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Arrow downCan I extend my current contract?

It may be possible for you to extend your current contract beyond your contract end date. To confirm whether you’re eligible to terminate your contract early, please speak to your Fleet Manager, Fleet Contact or Direct Line Manager.

Alternatively, contact our Contract Services team via the ‘Get in Touch’ details below.

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Arrow downHow do I change the personal details on my contract?

To make any changes to your personal details within your contract, please contact our contract services team via the email us link below.

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Arrow downWhat do I do if I notice something wrong on my contract?

If you notice any incorrect information within your contract, including monthly rental details, personal/work addresses or direct debit account details, please contact our contract services team as soon as possible to ensure the correct changes are made to your contract. Please do this via the Get in Touch details below.

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Arrow downWhere can I find a copy of my contract?

Your contract details can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in, you'll find your details under the My Vehicle > My Vehicle Details section.

If you do not have access to the app or portal, please contact our Contract Services team on 0344 472 1054.

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Arrow downWhen will you take the first payment?

The first direct debit will come out of your account 14 days after your vehicle has been delivered.

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Arrow downWhat are the specifications of my vehicle?

Your vehicle specs can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in, you'll find your details under the My Vehicle > My Vehicle Details section.

If you don't have access to the app or portal, please contact our Contract Services team on 0344 472 1054.

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Arrow downCan I travel abroad?

Please call our DriverLine on 0344 493 7659 to request foreign travel documents.

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Arrow downHow do I get the P11D information I need?

Call our DriverLine on 0344 493 7659 if you need information for your P11D.

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  1.  
    COVID-19 - Our response

    Click here to find out more about what we are doing to keep your business moving.

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Call us

We offer our customers a range of extra services such as maintenance and accident management packages. If you have these services, please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Slough

165 Bath Rd SL1 4AA Slough

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