Frequently Asked Questions


Arrow downIs it possible to ‘freeze’ my vehicle contracts?

Arrow downCan you offer a payment holiday on my vehicle contracts?

Arrow downWhat happens if I need to cancel my lease contract?

Arrow downI am worried that I won’t be able to pay my rental. What should I do?

Arrow downI need to return my vehicle, but I have had COVID-19 or I am currently self-isolating. What should I do?

Arrow downI need to take my vehicle abroad. Am I allowed to?

Arrow downI am now working from home. How will you notify me about a Penalty Charge Notice?

Arrow downCan I extend my current contract?

Arrow downHow do I change the personal details on my contract?

Arrow downWhat do I do if I notice something wrong on my contract?

If you notice any incorrect information within your contract, including monthly rental details, personal/work addresses or direct debit account details please contact our contract services team as soon as possible to ensure the correct changes are made to your contract. Please do this via the Get in Touch details below.

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Arrow downWhere do I find a copy of my Contract?

Arrow downWhen will you take the first payment?

Arrow downWhat are the specifications of my vehicle?

Arrow downCan I travel abroad?

Arrow downHow do I get the P11D information I need?

    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Get in touch with us

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Existing customer?

If you are already a customer, please complete this form.

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New customer?

If you are not yet a customer, please complete this form.

    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors


165 Bath Rd
SL1 4AA Slough

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