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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Frequently Asked Questions

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Questions

Arrow downIs it possible to ‘freeze’ my vehicle contracts?

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around the early release from your contract. For financial support to maintain your agreement, please contact specialsupportunit@leaseplan.com Or contact our Returns team recoveries@leaseplan.com

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Arrow downCan you offer a payment holiday on my vehicle contracts?

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around the early release from your contract. For financial support to maintain your agreement, please contact specialsupportunit@leaseplan.com Or contact our Returns team recoveries@leaseplan.com

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Arrow downWhat happens if I need to cancel my lease contract?

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around the early release from your contract. For financial support to maintain your agreement, please contact specialsupportunit@leaseplan.com Or contact our Returns team recoveries@leaseplan.com

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Arrow downI am worried that I won’t be able to pay my rental. What should I do?

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around the early release from your contract. For financial support to maintain your agreement, please contact specialsupportunit@leaseplan.com Or contact our Returns team recoveries@leaseplan.com

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Arrow downI need to return my vehicle, but I have had COVID-19 or I am currently self-isolating. What should I do?

If you have arranged a vehicle collection, please inform a member of the collection team. This will allow them to take the necessary precautions to help protect our delivery agents and prevent the spread of COVID-19.

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Arrow downI need to take my vehicle abroad. Am I allowed to?

Before you do anything else, please check the latest travel advice from the Foreign and Commonwealth Office.

The Government has published guidance for British people travelling and living overseas during the coronavirus (COVID-19) pandemic: Travel advice: coronavirus (COVID-19)

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Arrow downI am now working from home. How will you notify me about a Penalty Charge Notice?

Our industry body, the BVRLA, is talking with many of the main issuing authorities and private parking companies. It has called on the Government to ensure a pragmatic approach will be taken to late payment or the late receiving of driver details by authorities and private parking companies. If this is an issue for you, we suggest contacting the authority directly and explaining the circumstances.

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Arrow downCan I extend my current contract?

It may be possible for you to extend your current contract beyond your contract end date. To confirm whether you are eligible to terminate your contract early please speak to your Fleet Manager, Fleet Contact or Direct Line Manager.

Alternatively, contact our Contract Services team via the ‘Get in Touch’ details below.

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Arrow downHow do I change the personal details on my contract?

To make any changes to your personal details within your contract please contact our contract services team via email us link below.

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Arrow downWhat do I do if I notice something wrong on my contract?

If you notice any incorrect information within your contract, including monthly rental details, personal/work addresses or direct debit account details please contact our contract services team as soon as possible to ensure the correct changes are made to your contract. Please do this via the Get in Touch details below.

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Arrow downWhere do I find a copy of my Contract?

Your Contract details can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in you will find your details under the My Vehicle > My Vehicle Details section.

If you do not have access to the app or portal please contact our Contract Services team on 0344 472 1054.

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Arrow downWhen will you take the first payment?

The first direct debit will come out of your account 14 days after your vehicle has been delivered.

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Arrow downWhat are the specifications of my vehicle?

Your vehicle specs can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in you will find your details under the My Vehicle > My Vehicle Details section.

If you do not have access to the app or portal please contact our Contract Services team on 0344 472 1054.

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Arrow downCan I travel abroad?

Yes - you can. Call our DriverLine on 0344 493 7659 for your travel documents.

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Arrow downHow do I get the P11D information I need?

Call our DriverLine on 0344 493 7659 if you need information for your P11D.

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Get in touch with us

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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