Help & Support

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Arrow downBook a Windscreen or Glass Repair?

If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.

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Arrow downDo I have to get chips on my windscreen repaired?

Yes, chipped windscreens must be repaired as soon as possible. If they are neglected, chipped windscreens will eventually crack, resulting in an MOT failure and the need for a windscreen replacement.

If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.

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Arrow downHow do I book in a service or MOT?

To book in a service or MOT for your LeasePlan vehicle, please use our booking form via https://www.leaseplan.co.uk/page/service-booking-form

Alternatively please contact our Driver Line on 0344 493 7659

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Arrow downCan I have a courtesy vehicle?

A courtesy vehicle may be available (subject to availability) but to let you know we can't promise a like for like vehicle.

If you require a courtesy car please request this when you contact us to make your service booking.

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Arrow downWhere do I take my vehicle for a service?

You are required to take your vehicle through to a LeasePlan approved garage.

To book you vehicle in for a service please call 0344 493 7659.

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Arrow downHow long does an MOT take?

An MOT takes about 1.5 hours (assuming no corrective work is required to be carried out). You are free to wait at the MOT station if it’s convenient for you.

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Arrow downHow long will it take to service my vehicle?

The vast majority of vehicles for standard servicing are returned the same day, but if we find work that is more complex it may mean that your vehicle is off the road for more than the one day. If this is the case, we will let you know as soon as possible during the day and then we will manage the efficient return of your vehicle as soon as possible.

A courtesy vehicle may be available (subject to availability) but to let you know we can’t promise a like for like vehicle. We can provide you with a hire vehicle (at your cost) if you so require.

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Arrow downWhat do I need to do on the day of my vehicle service?

Where you have made a booking through the DriverLine we will send you a reminder the day before just in case your circumstances have changed. If you are unable to make the appointment, please call the DriverLine on 0344 493 7659 as soon as possible so we can make alternative arrangements.

If you are delivering the vehicle to the garage yourself, you should try and ensure it's delivered by 9am so the garage can start working on it as soon as possible.

If the vehicle is being collected by the garage they will collect it between 8.30am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it's easier for you.

All work carried out will need to be authorised by LeasePlan to ensure it is required and done to the right standards and this will be done in a timely manner so that the work is done to your vehicle as soon as possible.

Watch our video on YouTube: What to expect: Booking a service, MOT or repair through LeasePlan's DriverLine

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Arrow downWhat happens if my vehicle fails its MOT because of the tyres?

Tyres are one of the main reasons vehicles fail an MOT so it's worth checking the condition of your tyres before your MOT takes place. If your tyres need replacing please contact our Driver Line on 0344 493 7659. We will often use LP tyre centres for MOT tests to ensure that if the vehicle does need tyres we can fit them during the same visit to save you needing to visit the garage twice.

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Arrow downWhat if my service or vehicle repair takes more than a day?

If there is more complex work that needs to be carried out and the vehicle cannot be returned in one day, we will let you know what the delays are caused by and when you can expect your vehicle to be returned. We will keep you updated as your vehicle repair progresses. Our aim is to get you and your vehicle reunited as soon as we can.

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Arrow downWhat time do I need to take my vehicle to the garage?

If you are delivering the vehicle to the garage yourself, you should try and ensure it's delivered by 9am at the latest so the garage can start working on it as soon as possible.

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Arrow downWhat time will my vehicle be collected?

If the vehicle is being collected by the garage they will collect it between 8.30am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it’s easier for you. For more information on what to expect on the day of your booking click here.

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Arrow downWhen will I get my vehicle back?

If there is nothing more complex found when carrying out your service, then the vehicle should be ready for collection between 4pm & 5pm or delivered back to you between 4pm & 5.30pm, unless otherwise agreed. We cannot guarantee a specific time.

If it is not possible to return the vehicle, or if we are going to be late, we will let you know as soon as we can, to enable you to make appropriate arrangements.

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Arrow downWill I be sent an MOT reminder?

Yes, LeasePlan will send you or your Fleet Manager reminders as your MOT due date approaches. When you receive you MOT reminder please call our Driver Line on 0344 493 7659 to arrange to have it booked in.

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