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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

Frequently Asked Questions

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Information IconCOVID-19: Payment Waiver

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Questions

Arrow downCan I get my vehicle MOT tested?

Arrow downCan I get my vehicle MOT’d in Northern Ireland?

Arrow downHow do I know when my vehicle needs an MOT?

Arrow downCan I still get my car or van serviced?

Arrow downCan I get a copy of my MOT certificate?

Arrow downI haven't been able to get my vehicle serviced during the lockdown. Will this affect my warranty?

Arrow downDo I have maintenance in my contract?

Arrow downDo I need to service the vehicle before returning it back at the end of the contract?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, you may need to have your vehicle serviced before returning, depending on when the service is due. If the service is due before the vehicle is returned, then the vehicle would need to be serviced and confirmation provided when handing the vehicle back.

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Please feel free to contact us for help

Arrow downHow far in advance should I book the service for?

Arrow downI’m asthmatic, will you use aerosols to clean vehicles?

Arrow downI am well under the mileage for the annual service, do I still need to book a service?

Arrow downI can’t get my car serviced. Will this affect my warranty?

Arrow downI've put the wrong fuel in my vehicle (petrol / diesel). What should I do?

Arrow downMy vehicle was serviced before 29 May, was it sanitised?

Arrow downShould the garage have given me the MOT certificate?

Arrow downThere is a warning light displayed on the dashboard. What do I do?

Arrow downI know I have to keep my vehicle ‘roadworthy’ during this time, but what does this mean?

Arrow downWhere can I get my vehicle serviced?

Arrow downWill the main contact areas on my vehicle be cleaned before it is returned back to me after an accident or repair?

Arrow downWill the main contact areas on my vehicle be cleaned after it’s been serviced?

Arrow downWill the main contact areas on my vehicle be cleaned after my tyres have been changed?

Arrow downWill the main contact areas on my vehicle be cleaned after my windscreen has been changed or fixed?

Arrow downCan I get my car or van serviced before it’s due?

Arrow downCan safety recalls be carried out?

Arrow downI can’t get my vehicle serviced during the lockdown. Will this affect my warranty?

Arrow downI drive a diesel and I am only doing short journeys now. Will this affect my particulate filter?

Arrow downDo I have to get chips on my windscreen repaired?

Arrow downCan I have a courtesy vehicle?

Arrow downWhere do I take my vehicle for a service?

Arrow downHow long will it take to service my vehicle?

Arrow downWhat do I need to do on the day of my vehicle service?

Arrow downWhat happens if my vehicle fails its MOT because of the tyres?

Arrow downWhat if my service or vehicle repair takes more than a day?

Arrow downWhat time do I need to take my vehicle to the garage?

Arrow downWhat time will my vehicle be collected?

Arrow downWhen will I get my vehicle back?

Arrow downWill I be sent an MOT reminder?

Arrow downWhat is a Diesel Particulate Filter (DPF)?

Arrow downWhat do I do if my Diesel Particulate Filter (DPF) is blocked?

Arrow downWhat is AdBlue?

Get in touch with us

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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