Frequently Asked Questions

Questions

Arrow downWhen should I order my next vehicle?

You will be contacted by LeasePlan or your fleet contact when it's time to order your new vehicle.

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Arrow downI am happy with my vehicle choice -how do I place my order?

You can place your order within Quotes & Orders.

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Arrow downMy new vehicle won't be delivered until after my current lease ends. Can I keep my current vehicle until the new one is delivered?

Leases can often be extended on an informal basis.

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Arrow downI've made a mistake on my order - what should I do?

Please contact your customer service team who will speak to the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order.

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Arrow downHow can I buy my vehicle?

To find out if you're eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.

If you already know that you're eligible, please visit our vehicle quotation site for a valuation.   

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Arrow downIf I buy my vehicle, how do I arrange payment?

LeasePlan can take payment by bank transaction (BACS) or debit card via a secure payment page. We cannot accept cheques.

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Arrow downMy order has been delayed. Can I keep my current vehicle for longer?

Yes, you can formally extend your contract by contacting our customer service team below.

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Arrow downCan I book a demonstrator vehicle?

Due to COVID-19 restrictions, some dealerships are unable to book any demonstrations at the moment. Please speak to your customer service team.

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Arrow downHow can I find out manufacturer lead times?

Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:

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  1.  
    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the Coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

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If you are already a customer, please complete this form.

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    Get in touch

    Please click on this link to see all of our general enquiries phone numbers.

Call us

We offer our customers a range of extra services such as maintenance and accident management packages. If you have these services, please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office