Help & Support

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Questions

Arrow downMy vehicle is due for return and I have advertising/logos on my vehicle, what should I do?

Please have these removed by a professional prior to collection. Removal should use the heat method and not a sharp implement which may damage the paintwork. We have to remove all advertising from vehicles before they can be sold so there will be a charge for this service if the vehicle is returned with the advertising/logos in place.

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Arrow downI have received an MOT reminder but my vehicle is due back before the MOT expires - do I still need to get this done?

You do not need to get the MOT carried out if the MOT date expires after the vehicle is returned. If the MOT expires before the collection date you must have the vehicle MOT'd to enable the collection agent to pick up the vehicle. If your contract includes maintenance please book an MOT.

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Arrow downWhat should be returned with my vehicle?

Arrow downI want to cancel my vehicle collection, how much notice do I need to give?

We need 24 hours' notice to cancel a collection. A cancellation fee may be charged if the notice period is less than 24 hours.

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Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

It's said that a picture can paint a thousand words, so make it easier for you to understand fair wear and tear, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout this guide.

Naturally, it is a challenge to cover every single form of damage that could occur. But by the time you've finished this guide, you'll have an excellent idea of the minimum standard expected for return vehicles.

Please note that the assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.

When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below.

Fair Wear & Tear Guidelines

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Arrow downI have personalised plates on my lease vehicle. How do I arrange to have them transferred to another vehicle or removed before collection?

Simply call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644. You'll need to do this at least 6 weeks prior to collection and we will complete the registration process for you. Please note we cannot collect a vehicle with personalised plates unless you advise us in writing that you wish to relinquish your rights to the plates.

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Arrow downI do not want to keep my personalised plate – what should I do?

Just advise us in writing that you would like to relinquish your rights to the plate. Please let us know by emailing us at: vehicleadministration@leaseplan.co.uk

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Arrow downI left something of value in the vehicle when it was collected - what should I do?

Once the vehicle has been signed back to LeasePlan we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible if you have left any valuables and we will endeavour to recover your belongings. Please note, if we cannot recover the goods LeasePlan is not responsible for the value of the items.

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