Frequently Asked Questions

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Questions

Arrow downI would like to apply for a fuel card. What are my options?

Your access to a LeasePlan fuel card may depend on your contract or your company's policy. Please speak to your fleet manager or call your DriverLine. If you do not know your DriverLine number please call 0344 493 7644.

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Arrow downWhen using your online quoting tool I am getting a blank screen. Why is this?

This may be due to your pop up blocker being turned on. Please ensure you disable your pop up blocker and then try using the tool again. If this does not work please call your DriverLine. If you do not know your DriverLine number please call 0344 493 7644.

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Arrow downI have lost my car key – what should I do?

If you need immediate access to your vehicle, cannot locate a spare key and your contract includes breakdown or recovery with LP Assist, please call breakdown assistance. If you have access to your vehicle using the spare key, you will need an authorisation letter from us to obtain a new key from the manufacturer.

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Arrow downDo I need to clean my vehicle before I return it?

Yes please. It is a requirement to clean the vehicle inside and out. The collection agent will appraise the vehicle with you and record any damage on a report, which you will be required to sign. Ensuring the vehicle is clean removes ambiguity, helps us to ensure this report is as accurate as possible and reduces the likelihood of disputes at a later date. With regret, we may need to cancel collection if the vehicle is too dirty for appraisal, which may result in costs being recharged.

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Arrow downCan other people drive my vehicle?

Yes - you can add one additional driver i.e your spouse / partner, provided you live at the same residential address. Call our DriverLine on 0344 493 7659 to add a driver.

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Arrow downMy contract is coming to an end, will you automatically come to collect my vehicle?

You'll need to arrange for collection by calling your DriverLine. If you don't know your DriverLine number, please call 0344 4937644. You'll need to provide the collection address, contact name, preferred date (not including weekends) a minimum of two telephone numbers, one to be a mobile please, the registration of the vehicle and an email address. Please note, we require a minimum of 2 working days notice to arrange a collection.

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Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

It's said that a picture can paint a thousand words, so make it easier for you to understand fair wear and tear, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout this guide.

Naturally, it is a challenge to cover every single form of damage that could occur. But by the time you've finished this guide, you'll have an excellent idea of the minimum standard expected for return vehicles.

Please note that the assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.

When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below.

Fair Wear & Tear Guidelines

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Arrow downHelp with personalised number plates?

For help with personalised number plates, please contact us at vehicleadministration@leaseplan.co.uk or call your DriverLine. If you don't know your DriverLine number, please call 0344 4937644.

If you wish to put a personalised number plate on a new vehicle, transfer or remove it, all you need to do is contact us. We will talk you through the process and work with the DVLA on your behalf to ensure that the transfer is completed.At each step of the process we will keep you informed of how we are doing and when you will be able to update your vehicle with the relevant registration number. When changing your company car please let us know as soon as possible if you have a personalised plate that needs to be transferred.

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Arrow downI have personalised plates on my lease vehicle, how do I arrange to have them transferred to another vehicle or removed before collection?

Simply call your DriverLine number. If you do not know your DriverLine number please call 0344 493 7644. You'll need to do this at least 6 weeks prior to collection and we will complete the registration process for you. Please note we cannot collect a vehicle with personalised plates unless you advise us in writing that you wish to relinquish your rights to the plates.

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Arrow downHow do I get the P11D information I need?

Call our DriverLine on 0344 493 7659 if you need information for your P11D.

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Arrow downI want to purchase my vehicle – will road tax also be included?

Since 1st October 2014, we have no longer been able to transfer the Road Tax with the sale of the vehicle. You will need to purchase your own Road Tax either on-line or at the post office. During the purchase process we will give you full details of how to do this and the information you need.

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    COVID-19 - Our response

    We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.

    Click here to find out more about what we are doing to keep your business moving.

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    Please click on this link to see all of our general enquiries phone numbers.

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We offer our customers a range of extra services, such as maintenance and accident management packages. If you have these services please call one of the numbers below. If you're not sure, please check your contract or contact your fleet manager.

LeasePlan UK office

Due to the COVID-19 advice from the government, our offices are currently closed to visitors

Slough

165 Bath Rd
SL1 4AA Slough

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