How to return the car at the end of the lease contract
Make sure you inform your fleet manager in advance if you want to return your company car at the end of the lease contract.
Vehicle returns information
- The LeasePlan service provider will coordinate the pick-up date by telephone from the specified return date. A prior appointment cannot be arranged for logistical reasons.
- Please make sure that the vehicle interior and exterior are clean before it is handed over.
- The vehicle registration certificate (Fahrzeugschein/Zulassungsbescheinigung) Part 1 (ZB1) is essential for vehicle de-registration. If you have lost it, please inform us at the following number/e-mail address:
Used Car Logistics Department
Phone: +49 211 58640 705
E-mail: gwlogistik.de@leaseplan.com
The following items must be returned with the car:
- All vehicle keys, including any spare keys
- All tyres (summer/winter) if included in the lease contract
- Remote controls, including remote control for auxiliary heater
- Partition net
- Luggage compartment cover
- Charging cable
- Sat-nav CD/DVD/SD
- Please place the up-to-date service booklet, operating manual and vehicle registration certificate part 1 in clear view on the passenger seat on the day before pick-up.
- You are not permitted to remove radio or phone antennas.
- Do not place additional tyres (including rims) on the rear seat without protective covering and, if possible, fold down the rear seat. Always store the tyres in a proper protective covering or place them on an underlay. Then you won’t incur any additional charges for any damage or soiling to the seats and interior trim. Winter tyres with rims must always be returned if they are included in the lease contract.
- Permanently deactivate any private vehicle apps that you use before the vehicle’s return.
- There should be enough fuel in the tank for at least 100 km.
- Do not hand over your fuel cards to the forwarding agent. Deactivate the cards before the vehicle is returned by cutting them in half through the magnetic strip.
We accept no liability for private property left inside the vehicle. Please make sure you remove all personal items before it is picked up.
Unfortunately, we cannot accept subsequently sent missing parts for logistical reasons.
Vehicle returns information to download
- What you should bear in mind when returning your car
Please download our vehicle returns information here so that the vehicle return process is as easy as possible.
Do you have any questions?
- Contact LeasePlan Used Car Logistics
Phone: +49 21158640 705
E-mail: gwlogistik.de@leaseplan.com
Here are some FAQs about vehicle returns:
Your fleet manager can tell you when the vehicle leasecontract ends. Otherwise, if your employer has arranged a direct drivercommunication service with us, you can ask your LeasePlan customer accountmanager. If you would like a lease contract extension, contact your fleetmanager.
You or a person authorised by your fleet manager inspect thevehicle with the forwarding agent that picks the vehicle up. Then both personssign the vehicle return document and our forwarding agent takes the vehicle toa logistics centre where it is inspected by an independent appraiser.
Before the leased vehicle you have returned is sold it isvalued by an independent appraiser. The vehicle is assessed for fair wear &tear and other damage in accordance with the TÜV Nord Cert GmbH’s certifiedinternational Fair Wear & Tear standard.
You can download the Fair Wear & Tear standard here: