Reporting (accident) damage

Are you stranded with your vehicle?

If your vehicle breaks down or isn’t roadworthy as a result of an accident or other damage, call our central driver hotline: +49 211 91358221. You can reach us at any time of the day or night from Germany or abroad.

We’ll organise the recovery service, a replacement vehicle and, if necessary, book you into a hotel.

Then we will need you to send us your (accident) damage report (see below).

Call driver hotline

Do you want to report (accident) damage?

Even if your vehicle can still be driven after the (accident) damage, we need you to send us an online damage report via the LeasePlan Online portal so that we can organise the repairs quickly and document everything properly.

With LeasePlan Online access:

Without LeasePlan Online access:

Edit an existing damage report:

Important information: What happens after I report the damage?

1. Find service partner near you 1. When you have submitted your damage report we will send you an e-mail informing you of the repair facility in our partner network that will be performing the repairs on your vehicle. Please contact the repair partner to make an appointment. Always take the vehicle to one of the partners in our network to get (accident) damage repaired.

2. Print out and fill in the repair order form Before you take your vehicle to the repair partner download the 'Repair Order' form and hand the completed and signed form to the repair partner when you take the vehicle in. If the net repair costs are likely to exceed € 300, the repair partner will request our approval before starting work.

3. Present LeasePlan fuel or service card Please take your LeasePlan fuel card or your LeasePlan service card to the repair facility with you. It entitles you to have repair work done and the repair facility will then bill us directly. The repair facility will discuss the next steps with us.

Do you need a replacement vehicle while the repairs are being performed?

If you need a replacement vehicle while the repairs are being done let the repair facility know when you make the appointment. You can also call our central driver hotline after making the appointment for repairs on central driver hotline: +49 211 91358221 to book a rental car.

Due to the legal obligation to mitigate damage, we would like to inform you that a rental car cannot be driven on weekend days if your vehicle is still roadworthy and operational, because the other party’s insurance company will not pay any costs in that connection.

The average distance driven in the rental car should not be less than 25 km/day. Also, the rental car must be one rental car class lower than the rental car class for your vehicle, otherwise the insurance company is entitled to make deductions.

Any questions?

Do you need something else?