Reporting (accident) damage

Are you stranded with your vehicle?

If your vehicle breaks down or isn’t roadworthy as a result of an accident or other damage, call our central driver hotline: +49 211 91358221. You can reach us at any time of the day or night from Germany or abroad.

We’ll organise the recovery service, a replacement vehicle and, if necessary, book you into a hotel.

Then we will need you to send us your (accident) damage report (see below).

Do you want to report (accident) damage?

Even if your vehicle can still be driven after the (accident) damage, e. g. also hail damage, we need you to send us an online damage report via the LeasePlan Online portal so that we can organise the repairs quickly and document everything properly.

Important information: What happens after I report the damage?

  1. Contact service partner near you

    When you have submitted your damage report you will shortly receive an e-mail with your damage number and instructions on how to repair the vehicle damage. We will either give you the details of a repair garage near you, with whom you can make an appointment for the repair, or you can use our area search to find a suitable partner from our garage network.

    Always take the vehicle to one of the partners in our network to get (accident) damage repaired.

    > Go to service partner search

  2. Print out and fill in the repair order form

    Before you take your vehicle to the repair partner download the 'Repair Order' form and hand the completed and signed form to the repair partner when you take the vehicle in. If the net repair costs are likely to exceed € 300, the repair partner will request our approval before starting work.

    🠗 Download Repair Order Form (PDF)

  3. Present LeasePlan fuel or service card

    Please take your LeasePlan fuel card or your LeasePlan service card to the repair facility with you. It entitles you to have repair work done and the repair facility will then bill us directly. The repair facility will discuss the next steps with us.

Any questions?

You can find the answers to frequently asked questions about accidents and damages in our FAQ section.

Call us: +49 211 91358221

Send an e-mail to:

This e-mail address is only available to our customers and drivers. Workshops should use 0211 91324780 for approvals and post for invoices.