What kind of a person do you have to be to work at LeasePlan?
I personally don’t think you have to have an automotive background. It’s far more important to have experience dealing with customers, ideally in the B2B market. When I’m interviewing people I want to see their passion and drive. And another very important quality is adaptability. That’s essential at LeasePlan because we operate in a very dynamic market.
How are you dealing with the changes in your sector?
We’ve always looked at the market in terms of the opportunities it offers. We can play a proactive role in the change process. Changes are always associated with new opportunities that we have to embrace. Not long ago there were no electric cars on the roads. Now you see them everywhere. Another new concept is car subscriptions. Customers can subscribe to a car for a certain period of time. Ownership is becoming less significant.
You originally did an apprenticeship in banking. Why did you switch to the car industry?
I’ve always been passionate about cars and I wanted to turn that passion into a career. At LeasePlan I’ve noticed that the people who work here really are passionate about what they do. Their performance level is in a class of its own because they identify with their jobs. I love working here and I’ve never experienced this kind of job satisfaction before.
When do you say to yourself: “Today was a good day”?
I definitely don’t make a good day dependent on the number of e-mails I’ve answered. It’s more about what I’ve managed to achieve in that day. Who have I talked to? What did we talk about? How well did those conversations go? Even small achievements are important. Perhaps I had a positive conversation with a colleague at the coffee maker, or maybe we’ve made progress in a project: both are equally important to me.