LeasePlan and COVID-19

What we're doing to help you

Keeping people safe, and your organisation mobile.

In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.

We would like to therefore ask for your cooperation to ensure we can offer the necessary support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

Financial Support

We understand that the COVID-19 restrictions have had a big impact on many of our customers. We’re keeping our customer service lines open and moving our people into the Financial Support team to review these requests as swiftly as possible. To help us get you talking to the right people as quickly as possible, please follow the advice below:

Repair, maintenance and tyre

A big “Thank you” to the large number of committed independent garages in our network who are continuing to support our drivers with maintenance and repairs.

Many vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0345 250 0000 – to book work. It’s vital that we control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking lineFor your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended.

Customer services during lockdown

You can still contact us via phone and email (our contact details are below). We're doing as much as we can to support our customers, especially front-line personnel and their vehicles, so we would also like to ask for your patience and understanding if it takes longer to respond to your query.

How to contact us

You can still speak to our customer services team during the COVID-19 lockdown. To help us give you an answer as quickly as possible, use the contact details below.

General Advice

We recommend that you stay informed by checking the latest information published online by the UK Government.

Coronavirus (COVID-19): UK government response.

You can also subscribe to receive Covid-19 email alerts from the Government.

Frequently Asked Questions