Accidents can happen, no matter how careful you are. But if anything goes wrong, help is just a phone call away. Below you'll find important instructions and information in case you are involved in an accident.
Immediately after an accident
However minor you think the incident is, you must stop. Failure to do so is an offence.
Turn off engine
Switch off your engine.
Turn on hazard warning lights
Turn on your hazard warning lights to warn other drivers and road users.
Identify your location.
Call the emergency services if:
Someone is injured
A driver directly involved fails to stop
A driver directly involved refuses to exchange details
If the vehicles are in a dangerous position in the road Remain at the scene until the emergency services arrive.
Remain at the scene until the emergency services arrive:
DO NOT move injured people unless instructed to do so by the emergency services.
If it is safe for them to do so, uninjured people should move away from the immediate area of the accident and find a safe location to stand.
DO NOT remove a motorcyclist's helmet.
DO NOT accept blame for an incident as it may not be obvious who was responsible or what the extent of liability is.
DO NOT smoke or allow others to do so.
DO NOT accept any offers or cash alternatives to avoid insurance claims.
Details to record
If it’s safe, record details from the scene, including:
Names, addresses and contact numbers of any drivers and witnesses.
The number of passengers involved and any injuries sustained by yourselves or others.
Registrations and insurance details of those involved.
Details of any police officers who attend.
The damage to vehicles.
Time and date.
Weather conditions and anything unusual about the road quality or lighting.
Sketch or photograph the positions of the vehicles involved.
Information to provide:
Your name and number.
Your vehicle registration, make, model and insurance details.
Address of the vehicle owner: LeasePlan, 165 Bath Road, Slough, SL1 4AA
For theft or damage due to a break-in, first file a report with the police: www.police.uk, or call 101.
Next, alert LeasePlan: by phone. If you're not insured with LeasePlan, please inform your insurance company as well.
Questions about accidents & damage
Accidents can happen, no matter how careful you are. Call our DriverLine on 0344 493 7659. Ready to help, 24 hours a day, 365 days a year.
If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.
Yes, the glass fitter will determine whether the glass is suitable for a repair.
All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.
Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.