Frequently asked questions

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Questions

Arrow downWill your branches remain open as usual?

Certain branches have closed through the lockdowns, particularly smaller ones, however most flagship and major location branches have remained fully operational. The branches have also become COVID-19 safe and respect all of the government social distancing measures, therefore we are able to welcome back our clients.

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Arrow downAre you offering collection and delivery services?

Yes, however due to the current difficulty of market availability and requirements to social distance, our drivers must take further precautions. Therefore, deliveries and collections may be difficult to accurately time stamp, but our team will, with their best endeavours, try to accomplish the required collection and delivery day.

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Arrow downAre you offering drop-off services?

Yes, when directing yourself to a drop off service, please do wear a face mask when entering any branches.

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Arrow downWhat additional processes do you have in place to protect your customers?

Due to the pandemic, we are no longer taking signatures on delivery or collection, this is to support social distancing and cross contamination. We are carrying out additional cleaning services on every vehicle that leaves a branch, including disinfecting hard surfaces and sealing vehicles as soon as it is fully cleaned. Furthermore, a vehicle will be quarantined for at least 72 hours if the previous renter was diagnosed with COVID-19. If you require any more information, please request this with your branch.  

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Arrow downIs there a maximum order size?

LeasePlan are equipped to handle bulk orders, however during these difficult times, please do make us aware as soon as possible of the requirement and be aware of limited availability.

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Arrow downAre new vehicles affected in the same way?

We will continue, to the best of our ability to supply new vehicles during any request for a booking.

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Arrow downHow are you handling MOTs on your fleet?

Garages have remained open under government instruction, MOTs are currently being provided to the vehicles that require them. Vehicles that were due their MOT checks during the exemption period will be prioritised within our garages.

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Arrow downWhat is the best way to make bookings?

Please book online through our DRive system. Our current lead times are two hours in advance for cars and six hours in advance for vans, however if you have an emergency situation, please call our team and we will prioritise.  For additional general queries, use our Live Chat in DRive to speak with our agents.

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