Why have I been charged for damage on my vehicle when it was returned?
All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.
I do not agree with the damage charges I have received - what can I do?
Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.