Frequently asked questions

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Information IconAccidents & Damage

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Questions

Arrow downWhat should I do if I have an accident?

Our accident management partner is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downWhat if my windows need repairing or replacing?

Our glass provider is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downCan I book a repair on my vehicle?

If you have a maintenance contract, please do not book any service or repair directly with a servicing garage. All bookings must be made through the Driver Line on 0344 493 7659.

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Arrow downWhat happens if I break down?

Our roadside assistance provider, the AA, is available as usual. Just call our Driver Line on 0344 493 7659.

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair.

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Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.

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Arrow downI do not agree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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