Frequently asked questions

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Questions
Arrow downBook a Windscreen or Glass Repair?

If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair.

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Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.

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Arrow downI do not agree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the fair wear and tear guidelines. If you are still unhappy regarding the charges you have received please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

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Arrow downWhat do I do if I have an accident?

Accidents can happen, no matter how careful you are.
Call our DriverLine on 0344 493 7659. Ready to help, 24 hours a day, 365 days a year.

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