Frequently asked questions

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Questions

Arrow downBook a Windscreen or Glass Repair?

If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.

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Arrow downDo I have to get chips on my windscreen repaired?

Yes, chipped windscreens must be repaired as soon as possible. If they are neglected, chipped windscreens will eventually crack, resulting in an MOT failure and the need for a windscreen replacement.

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Arrow downDo I have to replace windscreen wipers on my vehicle?

It is also important that windscreen wipers are changed frequently; worn wipers not only fail to do their job effectively, but can scratch a vehicle's windscreen too, impairing visibility and increasing the risk of accidents on the road - a risk which only increases in poor weather conditions.

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Arrow downHow do I book in a service or MOT?

To book in a service or MOT for your LeasePlan vehicle, please use our booking form via https://www.leaseplan.co.uk/page/service-booking-form

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair.

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Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

It's said that a picture can paint a thousand words, so make it easier for you to understand fair wear and tear, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout this guide.

Naturally, it is a challenge to cover every single form of damage that could occur. But by the time you've finished this guide, you'll have an excellent idea of the minimum standard expected for return vehicles.

Please note that the assessment of fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.

When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below.

Fair Wear & Tear Guidelines

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Arrow downCan I have a courtesy vehicle?

A courtesy vehicle may be available (subject to availability) but to let you know we can’t promise a like for like vehicle. If you require one please request this when you contact us to make your service booking.

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Arrow downWhere do I take my vehicle for a service?

You can take your LeasePlan vehicle for a service or MOT through any of our LeasePlan approved garages. To book a vehicle in for a service, contact our DriverLine on 0344 493 7659.

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Arrow downHow long does an MOT take?

An MOT takes about 1.5 hours (assuming no corrective work carried out) so you are free to wait at the MOT station if it’s convenient for you.

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Arrow downHow long will it take to service my vehicle?

The vast majority of vehicles for standard servicing are returned the same day, but if we find work that is more complex it may mean that your vehicle is off the road for more than the one day. If this is the case, we will let you know as soon as possible during the day and then we will manage the efficient return of your vehicle as soon as possible.

A courtesy vehicle may be available (subject to availability) but to let you know we can’t promise a like for like vehicle. We can provide you with a hire vehicle (at your cost) if you so require.

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Arrow downWhat do I need to do on the day of my vehicle service?

Where you have made a booking through the DriverLine we will send you a reminder the day before just in case your circumstances have changed. If you are unable to make the appointment, please call the DriverLine as soon as possible so we can make alternative arrangements.

If you are delivering the vehicle to the garage yourself, you should try and ensure its delivered by 9am latest so the garage can start working on it as soon as possible.
If the vehicle is being collected by the garage they will collect it between 8am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it’s easier for you.

All work carried out will need to be authorised by LeasePlan to ensure it is required and done to the right standards and this will be done in a timely manner so that the work is done to your vehicle as soon as possible.

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Arrow downWhat happens if I fail my MOT because of my tyres?

Tyres are one of the main reasons vehicles fail an MOT so it’s worth checking the condition of your tyres before your MOT takes place. We will often use LP tyre centres for MOT tests to ensure that if the vehicle does need tyres we can fit them during the same visit to save you needing to visit the garage twice.

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Arrow downWhat if my service will take more than a day?

If there is more complex work needed doing and the vehicle cannot be returned on one day, then we will let you know what the delays are caused by and when you can expect your vehicle to be returned. We will than manage this delay until the vehicle is returned and keep you updated as things progress. Our aim is to get you and your vehicle reunited as soon as we can.

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Arrow downWhat time do I need to take my vehicle to the garage?

If you are delivering the vehicle to the garage yourself, you should try and ensure its delivered by 9am latest so the garage can start working on it as soon as possible.

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Arrow downWhat time will my vehicle be collected?

If the vehicle is being collected by the garage they will collect it between 8am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it’s easier for you.

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Arrow downWhen will I get my vehicle back

If there is nothing more complex found when carrying out your service, then the vehicle should be ready for collection between 4pm & 5pm or delivered back to you between 4pm & 6pm. We cannot guarantee a specific time unfortunately.

If this is not possible to return the vehicle, or we are going to be late, we will let you know as soon as we can to enable you to make appropriate arrangements.

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Arrow downWill I be sent an MOT reminder?

Yes, LeasePlan will send you or your Fleet Manager reminders when your MOT is due.

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