Frequently asked questions

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Questions

Arrow downBook a Windscreen or Glass Repair?

Arrow downDo I have to get chips on my windscreen repaired?

Yes, chipped windscreens must be repaired as soon as possible. If they are neglected, chipped windscreens will eventually crack, resulting in an MOT failure and the need for a windscreen replacement.

If your lease includes glass repair, please call 01663 308824 at any time to make an appointment.

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Arrow downHow do I book in a service or MOT?

To book in a service or MOT for your LeasePlan vehicle, please use our booking form via https://www.leaseplan.co.uk/page/service-booking-form

Alternatively please contact our Driver Line on 0344 493 7659

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Arrow downCan I have a courtesy vehicle?

A courtesy vehicle may be available (subject to availability) but to let you know we can't promise a like for like vehicle.

If you require a courtesy car please request this when you contact us to make your service booking.

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Arrow downWhere do I take my vehicle for a service?

You are required to take your vehicle through to a LeasePlan approved garage.

To book you vehicle in for a service please call 0344 493 7659.

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Arrow downHow long does an MOT take?

Arrow downHow long will it take to service my vehicle?

Arrow downWhat do I need to do on the day of my vehicle service?

Arrow downWhat happens if my vehicle fails its MOT because of the tyres?

Arrow downWhat if my service or vehicle repair takes more than a day?

If there is more complex work that needs to be carried out and the vehicle cannot be returned in one day, we will let you know what the delays are caused by and when you can expect your vehicle to be returned. We will keep you updated as your vehicle repair progresses. Our aim is to get you and your vehicle reunited as soon as we can.

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Arrow downWhat time do I need to take my vehicle to the garage?

If you are delivering the vehicle to the garage yourself, you should try and ensure it's delivered by 9am at the latest so the garage can start working on it as soon as possible.

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Arrow downWhat time will my vehicle be collected?

If the vehicle is being collected by the garage they will collect it between 8.30am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it’s easier for you. For more information on what to expect on the day of your booking click here.

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Arrow downWhen will I get my vehicle back?

Arrow downWill I be sent an MOT reminder?

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Call 0344 4721054

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