Frequently asked questions

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Questions

Arrow downWhen will you collect my vehicle?

Although our collections teams are not at full capacity, we are now starting to collect vehicles that were due for collection during the full COVID-19 lockdown. We then hope to start processing new collection requests in the next couple of weeks. Our collection team will be in touch as soon as possible to let you know which date the inspection will take place. Due to COVID-19 we will have to adjust the way these collections take place and details of these changes will be shared with you when we book a collection date. – Updated 15 May 2020

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Arrow downWhat about my replacement vehicle delivery?

Arrow downAre there any other charges when I return my vehicle?

Arrow downIf you are not collecting vehicles, what are my options?

Arrow downI'm approaching the end of my contract, what are my options?

Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

Arrow downMy vehicle is due for return and I have advertising/logos on my vehicle, what should I do?

Arrow downWhat should be returned with my vehicle?

Arrow downI have personalised plates on my lease vehicle. How do I arrange to have them transferred to another vehicle or removed before collection?

Arrow downI do not want to keep my personalised plate – what should I do?

Arrow downI want to cancel my vehicle collection, how much notice do I need to give?

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