Frequently asked questions

It is also possible to speak to someone directly.

Questions

Arrow downWhy have you suspended vehicle collections?

As a result of the coronavirus, we’ve had to stop all end of contract vehicle collections for the foreseeable future. This follows the government announcement about operational shut downs and self-isolation. During the collection process, we ask our customers to be part of the vehicle inspection, it’s a routine that can take up to an hour. We need to safeguard our team and avoid exposing you or our collection agents any potential risks.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhen will you collect my vehicle?

As a result of the coronavirus, we’ve had to stop all end of contract vehicle collections for the foreseeable future. We’re not yet able to predict when we will be able to get back up and running. We’ll be following the government advice carefully over the coming weeks. When the government makes it clear we can begin collections again, we will do our utmost to get to you as soon as possible.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat about my replacement vehicle delivery?

As a result of the coronavirus, we’ve had to stop all end of contract vehicle collections for the foreseeable future. For the same reason that we are having to stop collections, new vehicle deliveries are not guaranteed either, whether with us or with another company. We’ll communicate with you separately about any vehicle you have on order with us.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downIf you are not collecting vehicles, what are my options?

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downFair Wear & Tear. What's Acceptable and Unacceptable?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout the fair wear and tear guide (links below). Assessing fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.
When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.

For examples of what is acceptable or unacceptable please click on the links below.

Fair Wear & Tear Guidelines

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downMy vehicle is due for return and I have advertising/logos on my vehicle, what should I do?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, you'll need to arrange for collection by calling your DriverLine. If you don't know your DriverLine number, please call 0344 4937644. You'll need to provide the collection address, contact name, preferred date (not including weekends) a minimum of two telephone numbers, one to be a mobile please, the registration of the vehicle and an email address. Please note, we require a minimum of 2 working days’ notice to arrange a collection.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat should be returned with my vehicle?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, all of the items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, satellite navigation discs, log book (if you have it) and fixtures and fittings (headrests, parcel shelf etc.). Any items missing when the vehicle is collected will be charged for. For more details, please read the Fair Wear and Tear section.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have personalised plates on my lease vehicle. How do I arrange to have them transferred to another vehicle or removed before collection?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, call your DriverLine number. If you don't know your DriverLine number, please call 0344 4937644. You'll need to do this at least 6 weeks prior to collection and we will complete the registration process for you. Please note we cannot collect a vehicle with personalised plates unless you advise us in writing that you wish to relinquish your rights to the plates.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI want to cancel my vehicle collection, how much notice do I need to give?

We need 24 hours' notice to cancel a collection. A cancellation fee may be charged if the notice period is less than 24 hours.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI do not want to keep my personalised plate – what should I do?

Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, advise us in writing that you would like to relinquish your rights to the plate. Please let us know by emailing us at: vehicleadministration@leaseplan.co.uk

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Get in touch with us!

Leaselan contactblock icon

Email us

Do you have a specific question? We are happy to help you.

Leaseplan cell phone icon

Call 0344 4721054

Do you have a specific question? We are happy to help you.

Call us