Frequently asked questions
It is also possible to speak to someone directly.
Why do you need additional details on me/my company?
LeasePlan is required to collect and verify additional information on yourself/ your organisation to comply with the Financial Conduct Authority (FCA) and European Banking Authority's identification and verification regulations for Anti-Money Laundering and Counter-Terrorist Financing. By law, we have to maintain updated and accurate records on all our customers.
What happens if I miss the deadline?
We strongly advise that you provide us with the information we need as soon as possible and don’t miss the deadline as this information is required by law. If you’re experiencing any difficulties in doing this or have any questions, you can reach out to our dedicated Customer Due Diligence (CDD) team by calling 0344 850 0021 (9am-5pm Monday-Friday excluding bank holidays).
What is Onfido?
LeasePlan has selected Onfido as our digital verification tool for all our customers. This tool has been approved by the European Central Bank (ECB) as a secure and reliable system for verifying your identity. You can learn more about Onfido here.
The online verification tool, Onfido, will require a copy of your passport or driver’s licence and a photo of yourself for identification purposes. Once the identity verification is complete, Onfido will no longer keep what you've shared with them. A copy of the documents will be stored securely on your LeasePlan customer file in line with our Privacy Statement.
Will I have to verify my identity annually?
Individuals leasing a car No, you won't have to do this annually. Once Onfido has confirmed your identity, that's all we need.
Limited companies No, once Onfido has confirmed your legal representative/legal owner’s identity, you won't have to do this annually. The only time this process will need to be re-done is if/when your organisation's legal representation/ownership changes, and we’ll reach out to you to let you know that this needs to be done again.
You already have my personal details. Why do I have to do this too?
By law, we need you to provide us with extra information.