How can we help?
Frequently Asked Questions
Contract and Policy
Please contact your Customer Service Team on 0345 250 0000 for advice on resetting your password.
Please check the latest travel advice from the Foreign and Commonwealth Office.
Leasing customers wishing to take their vehicle abroad must request a VE103 which proves to the authorities that you can drive a LeasePlan owned vehicle.
Please request Foreign Travel Documents 2-4 weeks before you plan to travel abroad (depending upon time of year). Please be aware that there may be a small charge to provide documents depending upon your contract. For travel to some countries in Europe, you’ll also be provided with a Green Card which will be your proof of insurance.
If you're driving in France, you may also need to request an additional emissions certificate such as Crit’Air. If travelling in Germany, an Umweltplakette, may be required.
New rules also mean that you will need to display a UK sticker on the back of your vehicle (instead of aGB identifier).
As well as a valid passport, you will also need to remember to check your driving licence is valid and up to date.
It is advisable to contact your insurer to make sure you're covered to drive in all the places you'll visit, and to find out the process if there is an incident.
Our industry body, the BVRLA, is in discussions with many of the main issuing authorities and private parking companies. It has called on the government to ensure a pragmatic approach will be taken to late payment or the late receiving of driver details by authorities and private parking companies. If this is an issue for you, we suggest contacting the authority directly and explaining the circumstances.
It may be possible for you to extend your current contract beyond your contract end date. To confirm whether you’re eligible, please speak to your fleet manager, fleet contact or direct line manager.
Alternatively, contact our Contract Services team via the ‘Get in Touch’ details below.
To make any changes to your personal details within your contract, please contact our contract services team via the email us link below.
If you notice any incorrect information within your contract, including monthly rental details, personal/work addresses or direct debit account details, please contact our contract services team as soon as possible to ensure the correct changes are made to your contract. Please do this via the Get in Touch details below.
Your contract details can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in, you'll find your details under the My Vehicle > My Vehicle Details section.
If you do not have access to the app or portal, please contact our Contract Services team on 0344 472 1054.
The first direct debit will come out of your account 14 days after your vehicle has been delivered.
Your vehicle specs can be found in the driver portal (if you have access). Please click here to log in to the portal or download our app. Once logged in, you'll find your details under the My Vehicle > My Vehicle Details section.
If you don't have access to the app or portal, please contact our Contract Services team on 0344 472 1054.
Call our DriverLine on 0344 493 7659 if you need information for your P11D.
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