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Frequently asked questions

Questions

Arrow downWill your branches remain open as usual?

All branches are now operational, are COVID-19 safe, and can welcome back our clients.

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Arrow downAre you offering collection and delivery services?

Yes, however due to the current difficulty of market availability, deliveries and collections may be difficult to accurately time stamp, but our team will try to accomplish the required collection and delivery day.

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Arrow downAre you offering drop-off services?

Yes, we are.

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Arrow downIs there a maximum order size?

LeasePlan are equipped to handle bulk orders, however during these difficult times, please do make us aware as soon as possible of the requirement and be aware of limited availability.

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Arrow downAre new vehicles affected in the same way?

We will continue, to the best of our ability to supply new vehicles during any request for a booking.

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Arrow downHow are you handling MOTs on your fleet?

Garages are now open with MOTs being provided to the vehicles that require them. The government-set exemption period has now expired, and cars now need to get regular MOTs as they did pre-COVID.  

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Arrow downWhat is the best way to make bookings?

Please book online through our DRive system. Our current lead times are two hours in advance for cars and six hours in advance for vans, however if you have an emergency situation, please call our team and we will prioritise.  For additional general queries, use our Live Chat in DRive to speak with our agents.

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Get in touch with us

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Call your DriverLine on 0344 493 7644

You can talk to us Monday to Friday 9:00 - 17:00

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Email us

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