Frequently asked questions

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Information IconContract and Policy

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Questions

Arrow downIs it possible to ‘freeze’ my vehicle contracts?

Arrow downCan you offer a payment holiday on my vehicle contracts?

Arrow downWhat happens if I need to cancel my lease contract?

Arrow downI am worried that I won’t be able to pay my rental. What should I do?

Please complete our online form to help us get all the information we need to help you. If you have a vehicle directly from LeasePlan, please use this form, if you ordered your vehicle through a third party, such as a broker, please use this form.

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Arrow downI need to return my vehicle, but I have had COVID-19 or I am currently self-isolating. What should I do?

Arrow downI need to take my vehicle abroad. Am I allowed to?

Arrow downI am now working from home. How will you notify me about a Penalty Charge Notice?

Arrow downCan I extend my current contract?

Arrow downHow do I change the personal details on my contract?

Arrow downWhat do I do if I notice something wrong on my contract?

Arrow downWhere do I find a copy of my Contract?

Arrow downWhen will you take the first payment?

Arrow downWhat are the specifications of my vehicle?

Arrow downCan I travel abroad?

Arrow downHow do I get the P11D information I need?

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