The links below will help you understand what is and what isn't acceptable fair wear and tear. Assessing fair wear and tear generally depends on the age and mileage of your vehicle.
Certain types of breakages and damage, however, are not acceptable, regardless of age and mileage. T and these include missing items or broken glass, accident and impact damage.
In all cases, we will endeavor to assess damage recharges fairly, charging on a repair rather than replacement basis where possible. When our independent partners complete their inspection, they will send you a condition report which outlines any damage on the vehicle outside of Fair Wear and Tear. This report will also detail the repair method and cost, and an appraisal report will be prepared for our used vehicle buyers.
For examples of what is acceptable or unacceptable, please click on the links below.
Fair Wear & Tear Guidelines
- View the Fair Wear and Tear guide for cars here
- View the Fair Wear and Tear guide for vans here
- Find out more about what you need to do before you return your vehicle here