Frequently asked questions

Information IconAccidents & Damage

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Arrow downWhat should I do if I have an accident?

Arrow downWhat if my windows need repairing or replacing?

Arrow downCan I book a repair on my vehicle?

Arrow downWhat happens if I break down?

Arrow downIs it safe to have my glass repaired rather than replaced?

Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our fair wear and tear guidelines. Any damage identified, not compliant with fair wear and tear is charged to you in accordance with your hire agreement.

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Arrow downI do not agree with the damage charges I have received - what can I do?

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