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Frequently asked questions

Questions

Arrow downWhat should I do if I have an accident?

Our accident management partner, AA, is available as usual. Just call our Driver Line on 0344 493 7659 for assistance.

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Arrow downWhat if my windows need repairing or replacing?

Our glass provider is available as usual. Just call our DriverLine on 0344 493 7659 for help.

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Arrow downCan I book a repair on my vehicle?

If you have a maintenance contract, please do not book any service or repair directly with a servicing garage. All bookings must be made through the DriverLine on 0344 493 7659.

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Arrow downWhat happens if I break down?

Our roadside assistance provider, the AA, is available as usual. Just call our DriverLine on 0344 493 7659.

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Arrow downOverseas accident or breakdown: what should I do?

If you have LeasePlan maintenance in your contract, you normally have breakdown included and this will cover you for European breakdowns.

You must inform us if you plan to travel overseas with your LP vehicle and if you experience a breakdown, we’ll put you in touch with the AA who will be able to guide you through what to do next. This also means if we get a request for work from the garage, we can authorise any repair work quickly.

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Arrow downIs it safe to have my glass repaired rather than replaced?

Yes, the glass fitter will determine whether the glass is suitable for a repair. 

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Arrow downWhy have I been charged for damage on my vehicle when it was returned?

All vehicles undergo an inspection in accordance with our Fair Wear and Tear guidelines.  Any damage identified that's not compliant with Fair Wear and Tear is charged to you in accordance with your hire agreement. 

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Arrow downI disagree with the damage charges I have received - what can I do?

Please refer to your terms and conditions and the Fair Wear and Tear guidelines. If you're still unhappy regarding the charges you have received, please call your DriverLine number to discuss this.  If you don't know your DriverLine number, please call 0344 4937644.

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Get in touch with us

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Call your DriverLine on 0344 493 7644

You can talk to us Monday to Friday 9:00 - 17:00

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